Nero
In order to keep the size of the download file small, help files have been excluded from this version. You can download help files in your own language from:
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You cannot open HTML Help files from Internet Explorer after you install Microsoft security update 896358 or Windows Server 2003 Service Pack 1


SYMPTOMS:


After you install security update 896358 or Microsoft Windows Server 2003 Service Pack 1 (SP1), you may experience one or both of the following symptoms after you click a link to an HTML Help .chm file in Internet Explorer:



  • Topics in the .chm file cannot be viewed when you click Open instead of Save in the File Download dialog box.

  • Topics in the .chm file cannot be viewed when you click Save in the File Download dialog box, and you then try to open the file.

CAUSE:


Security update 896358 and Windows Server 2003 SP1 include changes to the InfoTech protocol that block the ability to view remote content. These changes were introduced to reduce security vulnerabilities in HTML Help. After you install 896358 or Windows Server 2003 SP1, files in the Temporary Internet Files folder are treated as content from the Internet zone. Therefore, files may be blocked when you click Open in the File Download dialog box. Additionally, after you install 896358 or Windows Server 2003 SP1, Attachment Manager may treat a downloaded .chm file as an untrusted file. Therefore, you may not be able to open the file. These effects are expected and intended effects of installing the security update and of installing Windows Server 2003 SP1.


RESOLUTION:


In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:


Method 1



  1. Double-click the .chm file.

  2. In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box.

  3. Click Open.

Method 2



  1. Right-click the CHM file, and then click Properties.

  2. Click Unblock.

  3. Double-click the .chm file to open the file.


Source: http://support.microsoft.com/kb/902225/EN-US/

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For Nero 10 and Nero 11 family, the help files are included in each applications and accesible from a [?] button on the home screen of each application of the Nero products after installation.
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The abbreviation "EULA" represents "End User License agreement". The content describes your rights as user of our software and also the standard usage of our software. You can read and print the "EULA" following this link.

If you have questions that have to do with the “EULA” please don’t hesitate to contact us: legal@nero.com Utilities, Tutorial, Help Files, FAQ
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In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.
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For Nero 10 and later products, Help Files are included in the software itself.

You can access the file for each application by launching it and opening the window, then click [Help] on the top menu, then choose [Contents] or [Help Topic], where each help file is located.
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