It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

If you don’t have the current version of Nero BackItUp ImageTool, you can download a new version.

To do this, please proceed as follows:
• Open Nero BackItUp
• Click on Help>Nero on the Web

Now a new window appears.

Please choose "Download BackItUp ImageTool" in that window.

After that a .zip file will be downloaded.
That file contains the folder "BackItUp_ImageTool".

Please repalce the folder "BackItUp_ImageTool" in the directory C:\Programms\Nero\Nero 7\Nero BackItUp
with the folder of the .zip file.

Now you can create a new Bootimage with Nero BackItUp. That Bootimage will contain the newest version of the ImageTool.

First, uninstall the trial version / Essentials version of Nero BackItUp & Burn from your computer.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings""Control Panel""Software" entries.
The "Software" window is displayed.
Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights

The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.

In order to increase the security about undesirable software, Windows Vista includes a Benutzerkontensteuerung that
executes applications only after explicit user confirmation. This will also effect applications that should run automatically and therefore
can also cause Nero BackItUp Job to wait for an additional user action to confirm the job.
This dialog field is created by Windows Vista and cannot be suppressed by Nero.
To deactivate this request, please proceed as follows:

• Start


• Settings


• Control Panel


• User Accounts


• Turn User Account Control on and off

Now disable the "User Account Control".
After that the job will start automatically.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

No! The Ask Toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free. The Ask Toolbar was specifically designed to provide a great user experience free of any type of direct marketing, data collection, or other similar activities. In fact, the Ask Toolbar further improves your web experience by removing adware such as pop-ups.

Nero is offering the Ask Toolbar for download from its website as an added bonus to Nero customers. What better way to enhance the digital lifestyle than with a handy toolbar featuring great links and editing tools?

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

Nero ControlCenter is the central location for you to update and change the configuration of your Nero products.

You can easily uninstall the Ask Toolbar using the instructions below:

1. Close all open Web browsers


2. From the "Start" menu in Windows, select "Control Panel"


3. Select "Add/Remove Programs"


4. Select "Ask.com Bar"


5. Click "Change/Remove"

You will find the Labelflash™ option in the menu "Extras" in Nero StartSmart as well as in Nero Burning ROM and in Nero Express (click on the little arrow on the left side of the Nero Express window). Also the option is available in Nero CoverDesigner.

You can disable the LightScribe option in Nero Express. Click on the little arrow on the left side of the Nero Express window, select "Options".
Uncheck the box "always print LightScribe Label".

Nero is sure that its users will enjoy and benefit from such a great value-added bonus. The Ask Toolbar makes searching the web easier and even includes links to Nero’s web pages, which always have useful information and tutorials for Nero users.

PopSwatter is a feature of the Ask Toolbar that blocks unwanted pop-up windows that try to open automatically. For example:

• Pop-up and pop-under ads


• Windows that open when you leave a site


• Windows that open after a page loads


• Windows that open when you close your browser

PopSwatter will allow windows that you intentionally click on to open. For example:

• Links that open in new windows


• Pop-ups from any site that you add to your "Safe List". Use the Change Preferences option of the PopSwatter menu to update this list

PopSwatter does not stop:

• Error windows


• Flash or DHTML windows within the browser


• Instant messaging windows


• Windows that open because of software or adware on your computer

The Ask Toolbar distributed through nero.com is available only for use with Internet Explorer 5.0 and greater.

No, the Ask Toolbar does not monitor or report information about where you are traveling or what you do on Web sites.

New Technology File System is a Windows® file system. Its advantages include differentiated access and rights management, as well as defragmented data storage, which allows the processing speed to remain high.

What are cookies?
Cookies are safe! They are short pieces of data that are sent to your computer when you visit a website. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features on our web site, including storing items in your Shopping Cart and receiving personalized recommendations.

Why do I need to enable cookies?
Cookies data lets the Nero Online Shop recognize you automatically whenever you visit our site. This allows us to offer you more personalized service as well as fraud prevention.

How do I activate cookies?
To activate cookies, see the online help in your web browser. If you enable cookies and experience further problems, please check that your browser’s security settings are not set at too high a level and that you don’t have a firewall blocking cookies or javascript.

Store

FAT (File Allocation Table) is a file system developed by Microsoft. The FAT 12, FAT 16 and FAT 32 file systems are used on all types of mobile storage media (e.g. USB sticks, memory cards).

The Ask Toolbar is a tremendously powerful and totally customizable toolbar that installs directly onto your Web browser. Its design allows you to:

• Search the Web with Ask.com directly from your browser


• Block annoying pop-ups automatically


• Save pages and searches, and access them from anywhere


• Get Direct Answers to many popular searches like dictionary lookups and stock quotes

The Ask Toolbar is free to download and free to use.

Unfortunately, Nero BackItUp does not support RAID partitions.

To cancel, follow these steps,

1. Launch Nero BackItUp
2. Go to [BackUp] [AutoBackUp]
3. Click [Change the setting]
4. Click an orange button at the bottom of right.
5. Click [OK] on a confirmation message, then the AutoBackUp is cancelled.

Yes, new to Nero 11 within the application Nero BackItUp, NAS auto detection is supported, and a user does not need to configure a NAS device manually or map a share to these devices from their PC. Nero BackItUp automatically searches through the network for NAS devices and lists them automatically in the target selection options for file backup, drive backup and new Nero LIVEBackup.

• Nero LIVEBackup – One click ON/OFF continuous backup setting
• Network Attached Storage (NAS) – automatic detection of mounted and un-mounted network shares for backup
• Incremental drive backup support – backup only the changed sectors of a drive to save time and space
• Nero Kwik Media Library Backup – integrated access to photo, video and music media assets for backup
• New and improved start screen organizes tasks into intuitive usability categories and frequently needed controls
• Improved job management view can manage a complete job and backup in one view

Updates for Nero Multimedia 10 are no longer released as a full update of the complete version due to the new update functionality of the Nero ControlCenter.
Instead of updating a complete version, Nero Multimedia Suite 10 allows to load smaller updates for each application available with the Nero 10 Multimedia Suite.
To do so, please proceed with the following steps.
• Start Nero Control Center.
• Click the “Update” tab to display the corresponding screen.
• Click the “Check for Updates” button to display if any updates are available.
• Select the applications you want to update.
• Click the “Update Now” button to begin the download and automatic update.
• The selected applications will now be updated.

Nero Multimedia Suite 10 has a feature allowing you to configure an automatic update scheduler at predefined intervals, such as daily, weekly or monthly updates.
Once activated, the scheduler will check new updates related to the applications available with the Nero Multimedia Suite 10 at the set interval.
If an update is available, a small popup window will appear among the task icons and display a notice. Clicking on the “Nero Updater” icon in the taskbar will open the “Update” window in Nero Control Center. You can then decide if you want to install updates.

By default, Autobackup in Nero BackItUp & Burn is set to run every two hours.
You can change the schedule for the Autobackup in the following way:

Start Autobackup.
If you want to change the default settings regarding time schedule and folders to be backed up:
1.
Click the “Edit” button in the “Settings” area.
The “Autobackup - Define the settings” screen is displayed.
2.
Select the radio button “Use custom setting for time schedule and backup data option”.
3.
Enter the desired values in the “Time schedule” area. You can always set the values back to the default settings by clicking the “Reset” button.
4.
Select the check boxes in the “Backup data” area for the folders you want to backup.
Click the “” button.
The “Autobackup - Autobackup status” screen is displayed again.

Yes, with Nero BackItUp & Burn you can restore backups made with older versions.
Two methods are available for restoring backed up files with Nero BackItUp.
You can use the previously installed version or any newer version of Nero BackItUp.

Method 1: Files are available as uncompressed files

If you have not used compression to back up files then you can simply copy the files to your hard drive and add them to the folders of your choice.

Method 2: Files are available as compressed files

If the backup was made with compression then open the files by double-clicking the NBI file or any of the available NBA files (this should be sufficient but depends on your initial settings). Backups that consist of several discs have the NBI file located on the last disc of the set; NBA files can be accessed by clicking any NBA file in the set.
After double-clicking the files, Nero BackItUp will open and the restore wizard will start. The wizard will read out the structure of the backup and lead you through the next steps. When necessary you will be asked to insert the next disc of the series or change to the drive which contains the required disc.

Yes, this can be done.
To do so, start Nero BackItUp & Burn.
Switch to the job overview screen.
At the bottom you have the option to import and export jobs created with Nero BackItUp.
Browse your system for \"*.nji\" files or load the *.nji\" files you exported previously.
The job will now be imported and available in the job list.

A reboot is not necessary unless .Net framework 3.5 Service Pack 1 has not been installed on your machine. The .Net framework 3.5 Service Pack 1 is required for using the WPF framework (GUI), but in most Vista and XP systems it will be available and is currently being deployed by Windows updates.

Yes, in addition to supporting operating systems such as Windows® XP, Windows® Vista, and Windows Server® 2003, Nero BackItUp & Burn supports Windows 7. Nero BackItUp & Burn also supports some of the Windows 7 new features such as the Jump Lists and displays a progress indicator of your running task so now it’s even easier to access and manage your tasks. Check out the Nero BackItUp & Burn System Requirements to learn more about Windows compatibility and system requirements.

Nero BackItUp & Burn offers the possibility to restore singe files from Drive Backups.

Start Nero BackItUp & Burn.
Subsequently click the entries “Restore” - “Restore Files”.
Click the "Browse" button.
Change the file type to search for to "*.nda, *.dat"
Chose the backup from which you want to restore the files.
The information on the backup will be loaded and shown in the window to the right.

You can now select the files you wish to restore and continue following the wizard.

Full drive access is only possible for users with administrative rights. Please make sure to log-in with a user account that offers full administrative rights to you.

Nero RescueAgent will use the structure of existing file systems to retrieve corrupted or deleted files. As Audio CDs don't use file systems, it is unfortunately not possible to analyze and rescue Audio CDs with Nero RescueAgent.

Users can choose incremental or differential backups. Incremental backups back up only the data that has been modified or added since the last backup, whether the previous back up is a full backup or an earlier incremental backup. A differential backup refers to a type of backup update or extension. With a differential backup, only the data that has been modified or added since the first full backup is backed up.

Nero RescueAgent will use the structure of existing file systems to retrieve corrupted or deleted files. If there is no file system on the hard drive, it is not possible to retrieve the files.
If the hard drive has been formatted using the same file system as it previously had, there is a high probability to retrieve most of the files.

Syncing lets you always have the most recent versions of your files close at hand. With Nero BackItUp & Burn you can keep your files updated by automatically synchronizing multiple copies of individual files. In other words, sync keeps track of the relationship between files on two or more computers, USB flash drives, or other types of popular storage media. For example, if you use a desktop computer at the office, and you use a portable computer when you are on the road, Nero BackItUp & Burn synchronizes and updates the files on your desktop computer to the modified versions when you reconnect your portable computer to the desktop computer.

Yes. Nero BackItUp & Burn lets you recover files from damaged or partially unreadable media and restore accidentally-deleted files from a wide range of supported media types. Nero RescueAgent includes support for major file systems on optical drives, USB storage devices, memory cards and internal and external hard drives. Nero RescueAgent can recover from almost every medium.