It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.