E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Customer Service - Contact Form

Mail:

Nero Development & Services GmbH
Im Stoeckmaedle 18
76307 Karlsbad
GERMANY

Fax: (Office Germany)

+49 (0) 7248 928 499
("+" is the prefix to use for international calls)

Do you have questions about your order or the status of your purchase?
Please take a look at our Frequently asked questions (FAQs) before contacting our support team.

Questions regarding your order will be handled by our partner Asknet AG who manages the Nero Online Shop. FAQs and the contact template to Asknet customer service can be found here.

Online Support for older products
Technical support for the products listed below is no longer available.
As a service for these products, Nero will continue to provide online FAQs, manuals and tutorials in our Support Knowledge Base.
Please choose:

Live Chat:

Please contact our staff through our free online chat service.

Mo-Fr 9am - 6pm (AEST)

E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Technical Support - Contact Form

Mail:

Nero Development & Services GmbH
Im Stoeckmaedle 18
76307 Karlsbad
GERMANY

Fax: (Office Germany)

+49 (0) 7248 928 499
("+" is the prefix to use for international calls)