Online Shop
We always welcome feedback from our customers!
Need help with your order or with general or technical questions?
Our customer service team and technical support department are happy to assist you.
Do you have questions about your order or the status of your purchase? Help is available!
Before you contact our technical support, please take a look to see if a resolution to your problem is published here.
Many Nero users have asked us great questions!
Check here to see if a resolution to your problem can be found here.
If not, and you think you need further assistance, please contact our customer service.
The Nero Online Shop is managed by Asknet AG.
Please click here to find FAQs about ordering as well as customer service contacts for Asknet.
Nero customer service can help you if you need assistance with lost serial numbers, rebate inquiries, basic non-troubleshooting issues regarding the Nero installation process, questions about purchases, and requesting replacement installer disc.
E-mail:
For your convenience, a standard inquiry e-mail form is available here: Customer Service - Contact Form
Phone:
The Customer Service department is able to help you with any pre-sales questions you may have.
You can contact the Nero Customer Service department by e-mail or call 0871 500 0021.
(£ 0,10 per minute from the UK)
Monday to Thursday - 9am to 4pm GMT
Friday - 9am to 3pm GMT (excluding holidays)
Mail:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY
Fax: (Office Germany)
+49 7248 928 499 ( "+" is the prefix to use for international calls)
For technical questions about Nero products, Nero technical support can help!
Free E-mail Support:
For your convenience, a standard inquiry e-mail form is available here:
Technical Support - Contact Form
Mail:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY
Fax: (Office Germany)
+49 7248 928 499 ( "+" is the prefix to use for international calls)