In order to keep the size of the download file small, help files have been excluded from this version. You can download help files in your own language from:

• Nero 9


• Nero 8


• Nero 7

To solve the problem please proceed as follows:

Please simultaneously hold down the "Windows" key and "R" key.
The window "Run" will open.

Now enter the following command into the input field:

services.msc

The window "Services" will open.


Right click the entry "Nero Update".
(In some cases the entry "Nero Update" is not available. Please select "C:\Programs\Nero\Update\NASvc.exe,-200" in these cases.)
A context menu will open.

Select the entry "Properties"
The window "Properties" will open.


Select "Automatic" in the drop down menu at "Startup type" and click the "Start" button.

Confirm your settings by clicking "OK".

Please note:
If either "Nero Update" nor "NASvc.exe" is listed at "Services", the updater was not installed correctly.
In this case it is necessary to restart the installation and select the component "Nero Update" after choosing a "custom installation".

Close Nero ControlCenter.
Check your internet connection.
Also check your firewall settings which could block Nero ControlCenter to access the internet.
Reopen Nero Control Center and check for updates again.

Before you enter the new upgrade serial number for Nero Multimedia Suite 10 Platinum HD, please start Nero ControlCenter for available updates first. All required files will installed by this update and you will then be able to enter your new Nero Multimedia Suite 10 Platinum HD upgrade serial number into Nero ControlCenter.

Please refer to our HD upgrade instructions.

I have registered my copy of Nero
If you have registered your Nero serial number on our website, please proceed as follows:

• Login to the following website using your registered e-mail address and your password:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Serials entry.

→ The Registered Nero serials window will open.

• Click the Display link behind the product name of the registered serial number.

→ Your serial number will be displayed.

Nero 7 is still installed on my computer
If Nero is still installed on your PC, you can find the serial number in the registry.
Please proceed as follows:
Click "Start" in the Windows start menu.
Click the "Run" command.
The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
The registry window will open.
You will find your serial number on the left side in the navigation tree.
Simply go into the path
HKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info
Your serial number is displayed next to the "Serial7" entry. It is structured as follows:
Retail version: 1Cxx-xxxx-xxxx-...
Nero Essentials: 4Cxx-xxxx-xxxx-...
Please write down your serial number.

Nero 7 is not installed on my computer. I own a Nero 7 retail CD version of Nero.
If Nero is not installed on your computer, you can find the serial number for the Nero 7 retail CD version on a white sticker on the CD jewel case.

Nero 7 is not installed on my computer. I have purchased a download version (serial number) in the Nero Web shop.
If you purchased Nero before April 2007 please contact sales@nero.com and provide your complete ordering details.
If you have purchased Nero after April 2007 please login to our Webshop with your e-mail address and password:
https://shopping.nero.com/cgi-bin/pages/login/ml=EN
Click the Resend order mail link and you will receive the order confirmation e-mail again including your Nero serial number.
If you do not remember the password you can request a new one.

Nero 7 is not installed on my computer. I have purchased a new computer/laptop, Nero was pre-installed on my computer.
Computers and laptops with pre-installed Nero software are delivered with a Nero 7 Essentials version.
→ You have received a Nero7 installation disc.
The Nero 7 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 7 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 7. Simply start the installation directly from your Nero 7 Essentials installation disc.

Nero 7 is not installed on my computer. I have purchased a new DVD recorder, Nero was bundled with this new drive.
Your new DVD recorder was delivered with a Nero 7 Essentials version.
→ You have received a Nero 7 installation disc.
The Nero 7 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 7 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 7. Simply start the installation directly from your Nero 7 Essentials installation disc.