Windows 2000, Windows XP and Windows Vista do not grant access to low level drivers for users without administrative rights it's not possible for them to burn CDs or DVDs with Nero. The application Nero BurnRights allows users without administrative rights to burn CDs and DVDs with Nero. The administrator is able to setup user accounts with exclusive burn rights for Nero. This option can be found in:

• Nero StartSmart


• Nero Toolkit


• Nero BurnRights

Users of Nero 5 or Nero 6 have to download Nero BurnRights separately before they will be able to use it. Please click here to get to the download page.

Please check the following points if Nero does not accept your serial number.

• Please be sure that you will use the latest update of your Nero version


• Make sure that you did not make any typing errors.


• Make sure, that the correct Nero version is installed on your PC.

You cannot install Nero 8 using a Nero 7 serial number. Nero serial numbers are structured as follows:
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please send an e-mail to sales@nero.com providing your Nero serial number as well as a proof of purchase

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

It is likely that the problem is caused by faulty filter implementation.
Go through the following steps to rectify this issue:

1. Rename the folder "Ahead" in folder:
   "C:\Program Files\Common Files\" into "Ahead_2". When reinstalling Nero, the folder "Ahead" will be created again. The Nero's DirectShow filters and Codecs will also be installed and registered again. As soon as the folder "Ahead" is once again created in the directory "C:\ Program Files\Common files\" the directory "Ahead_2" can be erased.


2. Erase the contents of the following folder:
   "C:\Documents and Settings\All Users\Application Data\Ahead\NeroDigital"
   
   "C:\Documents and Settings\All Users\Application Data\Ahead\NeroRecode"
   "C:\Documents and Settings \"USERNAME"\Application Data\Ahead\NeroVision\NVFACache"


3. Make sure that you have your Nero 7 serial number ready.
   The serial number is structured as follows:
   1Cxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx.
   
   It can be found on a sticker on the jewel case.
   If Nero is installed on your computer the serial number can be found as follows:
   
   a) Open Nero StartSmart and go into Nero ProductCenter by clicking on the "Nero" logo in the top left corner. Click on the index box "Serial Numbers" to view the serial number.
   
   b) Alternatively, you can find the serial number in the Registry:
   Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK"
   The serial number is found in the following directory:
   "HHKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info"
   Find the entry “serial7”, double-click on “serial7”, the serial number can be found here.


4. The General CleanTool should be used before reinstalling Nero to completely remove all Nero entries from your computer. The General CleanTool can only be implemented if you are logged in as Administrator.
   Warning: all Nero plug-ins will be removed as well!
   Download the General-Cleantool and extract it on the hard drive by using WinZIP or WinRAR. Start the General-Cleantool by double-clicking on the .exe file. Choose:
   Clean All
   Clean
   Deinstallation of all Nero products.
   Restart the PC. All Nero entries in the Registry are erased.


5. Afterwards, reinstall Nero by downloading the current Nero version from our website. Enter your serial number during the installation process.


6. The folder "Ahead" was created again in the directory
   "C:\Program Files\Common Files\" Folder "Ahead_2" can now be erased if you haven’t already done so.

I have purchased a Nero 8 serial number
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.

I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.

I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.
Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.