Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

Please read chapter 4 of our EULA.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

Nero SoundTrax: Insert the audio track into Nero SoundTrax. Make a right click on the blue range above the first track. Now choose "Insert CD-Tracksplit".

Nero WaveEditor: Open the audio file with Nero WaveEditor Make a click on the location you want to insert a track split. Now choose "Edit", "Insert Tracksplit". With the function "Save Tracks as file(s)" you will be able to save the splitted files.

No, Nero Linux 3 is only designed for Linux operating system so it´s not possible to install Nero Linux 3 on Windows. Currently the following Linux Distributions are supported:

• Red Hat Enterprise Linux 4


• SuSE Linux 10.0


• Fedora 4


• Debian GNU/Linux 3.1


• Ubuntu 5.10

Nero Linux 3 supports all higher versions of the above supported distributions.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

Those offers can be so called OEM versions (Nero 5 or 6) or Essentials (Nero 7). These versions do not have the full functionality of a full Nero version. The sale of these versions is allowed in Germany, Austria, Eastern Europe and China. According to the current legal situation, the sale in other countries is not allowed without the bundled hardware (e.g. recorders or pc systems).
It is also possible that very cheap versions are illegal ones. Please don’t hesitate to send the offer (link, screenshot, etc.) to legal@nero.com so we can check the offer for you.

Reselling of your version is regulated in our EULA and is possible under fulfilment of the requirements stated in the EULA.

Proceed by sending us your serial number, e-mail address and first and last name to sales@nero.com if you have registered under www.nero.com. We will then erase your registration. Please note that you must uninstall Nero from your computer when selling your Nero product. Furthermore, it is permitted to sell a Nero version only once.

It is not allowed to resell versions for which the serial number is attained per e-mail (download version/e-mail version) due to legal reasons. These are versions which did not include a physical data carrier. See verdict from January 19, 2006, AZ 7 O 2337/05, Munich District Court.

Do you have questions about your order? Help is available!
Before you contact our technical support, please take a look to see if a resolution to your problem is published here.

Nero’s Online Shop is managed by Asknet AG.
Please click here to find FAQs about ordering as well as customer service contacts for Asknet.