Nero
FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

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I get CRC errors during the installation.
This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.
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When downloading or installing your software my virus scanner detects spyware or a virus.
You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.
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There is a folder in my media library which is called "Collections". What is this folder for and how can I create my own collections?
The folder "Collections" is created by default on installation of Nero MediaHome 4. If you index a folder that contains playlists in the formats PLS or M3U, you will be able to access these playlists via the "Collections" folder. E.g. all indexed video playlists will be in the folder "Videos", audio playlists in the folder "Music", etc.
Sadly it is not possible to create playlists using Nero MediaHome 4. You can make use of Nero ShowTime.
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I'm having problems installing your software. What can I do?
It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles.zip and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), MSInfo, DXDiag
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Do I have to install the Ask Toolbar in order to use my Nero applications?
No, the Ask Toolbar installation is not required for the operation of any Nero application.
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