Nero - Support - Nero Move it

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FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

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Search: supported devices

My device is not listed in the Supported Devices list on the Nero Web site, but it is found in the Settings > Device Settings > User-Defined Device > Select Profile list. How can I use Nero Move it to support my device?

Nero Move it cannot move files to certain devices. However, it is able to convert media files which can be played on these devices (e.g. Microsoft® Zune). Nero Move it provides the user-defined profile specifically for such devices.

Select your device model in Settings > Device Settings > User-Defined Device > Select Profile. Save the setting. Convert your media files by copying them to the User-Defined Device. Move the resulting files to your device with Windows Explorer or other software.

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I connected my device but it is not recognized by Nero Move it. Why is that?

Make sure you have updated to the latest Nero Move it version. Use the "Troubleshooting" utility in Nero Move it to check if the device support has been installed properly on your computer.

In addition, please check http://www.nero.com/eng/moveit-supported-devices.html for the recommended connection mode of your device. Use this recommended connection mode to connect your device again.

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