Nero - Support - Nero Move it

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FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

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Category: Nero 7

What can I do if Nero doesn't accept my Nero serial number?

Please check the following points if Nero does not accept your serial number:

Make sure that the latest update of your Nero version is installed.

Make sure that you're not having any typing errors.

Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

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On how many systems/PCs can I install my Nero version?

Please read chapter 4 of our EULA.

Nero 9, Nero 8, Nero 7, Nero 6, Nero 5, Multiple, Move it, MediaHome 4, Legal, Installation, Install, EULA, BackItUp 4

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How can I register my Nero software?

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

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I get CRC errors during the installation.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

Nero 9, Nero 8, Nero 7, Nero 6, Nero 5, Move it, MediaHome 4, Installation, Error Message, Error, BackItUp 4

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Where is the Ask Toolbar offered?

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero 9, Nero 8, Nero 7, Nero 6, Move it, MediaHome 4, Download, BackItUp 4, Ask Toolbar

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When downloading or installing your software my virus scanner detects spyware or a virus.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

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