Nero 6 • Frequently Asked Questions

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

Please read chapter 4 of our EULA.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

To change the details in your My Nero registration, please proceed as follows:

• Login with your registered e-mail address and your password to the following website:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Profile entry.


• Select the different entries on the navigation bar and change your personal details.