Nero 6 • Frequently Asked Questions

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

This is caused by one of the below issues.

For Windows 95/98/ME:

The Nero WNASPI32.DLL did not install or was deleted or damaged. Simply download our NEASPIEN.EXE (NEASPIFR.EXE for French users) file from our web site at
ftp://ftp6.nero.com/NeroASPIdt.exe
and install following the readme file.

OR

You had CD Creator on your system, or some other software, and you just uninstalled it and when you did this, it also uninstalled the C:\Windows\Systems\WNASPI32.DLL driver. You must replace this driver from the Windows installation disc, or go to a colleague’s computer with the same OS and copy his driver and place into your C:\Windows\Systems directory

For Windows 2000/NT or XP:

Just download the WNASPI32.DLL file from our web site at
ftp://ftp6.nero.com/wnaspi32.dll
Important Note: For Windows XP Only. If you have Nero in 'Compatibility mode' you will get this error message even if you have our WNASPI32.DLL File in the Nero directory. To resolve, you must disable the option for "Run this program in Compatibility mode for:"
You do this by going into the folder Programs => Ahead => Nero/NeroExpress and right click on nero.exe and go to it's Properties and then to the Compatibility Tab and disable this option here.

Updates
Updates within one Nero version are free of charge.
If you already own a copy of Nero 8, you can update for free to all upcoming Nero 8 updates, no matter if you own a full version of Nero 8 or a Nero 8 Essentials version.

Upgrades
If you use Nero 8 Essentials, Nero 7 or an older version of Nero, you can upgrade to Nero 8 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.

Upgrades are available as serial number only. If you want to receive an installation disc, please add the Backup DVD to your cart. We do not offer retail CD packages as upgrade.

Note:
Your old Nero serial number is required during the order process.
Nero serial numbers are structured as follows:

Nero 8 Essentials: 2k2x-xxxx-xxxx-….
Nero 7: 1Cxx-xxxx-xxxx-…. or 4Cxx-xxxx-xxxx….
Nero 6: 1Axx-xxxx-xxxx…
Nero 5: 15xx-xxxx-xxxx-….

If you cannot find your serial number, please click here.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

Please read chapter 4 of our EULA.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

The MP3/mp3PRO plug-in is not included in all Nero versions.

OEM and Essentials versions of Nero never include the MP3/mp3PRO plug-in. All OEM and Essentials versions are limited versions and are mostly sold as a bundle with a hardware device. You can send your serial number by email to us. We will verify if the MP3/mp3PRO plug-in is part of your licence or not. The full versions of Nero 7 (since verion 7.5.7.0) and Nero 8 already include the mp3PRO-plug-in.

If the MP3/mp3PRO plug-in is not part of your licence you can order the mp3PRO plug-in directly in our online store.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

Nero Ultra Edition (Enhanced)
Nero Ultra Edition is the name of the full Nero package sold in North America (USA, Canada, Mexico and Latin America).
Nero Ultra "Enhanced" is the name of the latest update of Nero 7 Ultra Edition.

Nero Premium Edition (Reloaded)
Nero Premium is the name of the full Nero package sold in all other countries.
Nero Premium "Reloaded" is the name of the latest Update of Nero Premium.

Nero Essentials/OEM
Nero Essentials/OEM are versions of Nero that do not contain all the features of the retail version.
Please note that the recorder manufacturers, who bundle their hardware with Nero software, decide which features will be implemented in the Nero Essentials/OEM version so Essentials or OEM versions do not have the full functionality of a full version.

The burn problem can be caused by the following:

1. Outdated firmware of your recorder
2. Poor media quality (e.g. CD or DVD)
3. Write speed set too fast

Please proceed with the following steps to solve your problem:

1. Please proceed as follows to find out the exact name of your recorder and your firmware version - you can use the Nero InfoTool to find this information.

Download the file "InfoTool.zip" and save this file to your desktop.
Extract the zipped file on your hard drive using WinZip or WinRAR.
Double-click on the EXE file to start the Nero InfoTool.
The window "Nero InfoTool - Retrieving Information" will open.

Please wait until the progress bar has moved completely to the right.
The window "Nero InfoTool" will open.

Click on the "Drive" tab.
The manufacturer and the model of the recorder are being displayed.

If necessary, use the drop-down menu at the top right margin of the window to select your recorder.
In the top right corner you will see the firmware version.

Compare the displayed version with the information available on the website of the manufacturer of the recorder to see if a firmware update is available for

your recorder.
If you do not have the current version, please contact the manufacturer of your recorder to get the latest firmware for your model.

Please note that an old firmware can cause compatibility problems as well as burn failures.

Firmware updates for your recorder are provided only by the manufacturer of your recorder.
All firmware updates and support for updating the firmware of your recorder must be provided by either the recorder manufacturer or the OEM you purchased

your recorder bundle from. We are sorry not to be able to assist you in this.

Legal disclaimer:
"Nero AG is not liable for firmware updates as these updates are not offered by Nero AG. All updates are performed at one’s own risk. Nero AG will not be liable for the legality of the firmware."


2. Use another brand of media:

Try more than one brand of media. For Example: TDK, Verbatim, Imation, Yamaha, HP, etc.
Also contact the manufacturer of your recorder drive and ask for tested and recommended recordables for your recorder drive.


3. Change the write speed settings to a lower speed.


If the burn problem still persists, please contact Nero Technical Support and send the following information/files:

4. A step-by-step description on how you proceeded
5. Error messages as a screenshot
6. The Log archive NeroSupport.cab

4.
A step-by-step description on how you proceeded

Please explain in detail how you proceeded.
Which application of Nero do you use, what exactly do you want to do?

5.
Error messages as a screenshot

Do you get any error messages? If so, what does the message tell you?
To enable us to analyze the problem, we need a screenshot which will support us in finding a solution.

Click here to find detailed instructions on how to create a screenshot.

6.
The Log archive NeroSupport.cab

Click here to find detailed instructions on how to create the Log archive Nero Support.cab.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

To change the details in your My Nero registration, please proceed as follows:

• Login with your registered e-mail address and your password to the following website:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Profile entry.


• Select the different entries on the navigation bar and change your personal details.

It is not possible to transcode MIDI files in another audio format directly or to create an audio CD with them. In order to handle this issue please follow these steps:

• Put your Soundcard into record mode


• Doubleclick on the speaker symbol in the task tray


• Go to Options – properties - mark the Record tab (be sure to choose the wavemix, stereomix or "What you hear" option, depending on your soundcard)


• Open and prepare Nero WaveEditor
  - Activate the record button.
  - Make sure that the incoming signal is not distorted.
  - Disable the digital monitoring.
  - Start the record.

Playback the midi files with Nero Showtime. They will now be recorded with the WaveEditor.
Edit now the recorded file (cutting the silence at the beginning, compress, normalize and so on) and save it in the suitable audio format (wav, mp3, mp4 etc.).