Nero 6 • Frequently Asked Questions

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

I have purchased a Nero 8 serial number
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.

I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.

I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.
Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

This is caused by one of the below issues.

For Windows 95/98/ME:

The Nero WNASPI32.DLL did not install or was deleted or damaged. Simply download our NEASPIEN.EXE (NEASPIFR.EXE for French users) file from our web site at
ftp://ftp6.nero.com/NeroASPIdt.exe
and install following the readme file.

OR

You had CD Creator on your system, or some other software, and you just uninstalled it and when you did this, it also uninstalled the C:\Windows\Systems\WNASPI32.DLL driver. You must replace this driver from the Windows installation disc, or go to a colleague’s computer with the same OS and copy his driver and place into your C:\Windows\Systems directory

For Windows 2000/NT or XP:

Just download the WNASPI32.DLL file from our web site at
ftp://ftp6.nero.com/wnaspi32.dll
Important Note: For Windows XP Only. If you have Nero in 'Compatibility mode' you will get this error message even if you have our WNASPI32.DLL File in the Nero directory. To resolve, you must disable the option for "Run this program in Compatibility mode for:"
You do this by going into the folder Programs => Ahead => Nero/NeroExpress and right click on nero.exe and go to it's Properties and then to the Compatibility Tab and disable this option here.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".

Nero Digital is a Codec. Basically the Codec adopts the MPEG-4 standard but has some extensions, e.g. Subtitles, chapter creation, 2 Audio-streams and navigation (soon). It is our reaction to the MPEG-4 Standards but it is 100 % standard compliant, including MPEG-4 Part 10, AVC [Advanced Video Coding or H.264]. According to this, it is a perfect position to use the vantages of the HD Technologie of the next generation, including HD-DVD, Blu-ray, VOD and HD broadcasting. It contains MPEG-4 ASP (Advanced Simple Profile) video as well, like DivX and Apple; MPEG-4 AAC audio like iTunes and 3GP mobile; using the MP4 file container. Compared to the DivX format which uses its own containers, the Codec is technologicaly seen very free – equally opposed to Microsoft, Real and Apple with its own DRM (Digital Rights Management) extensions. In principle, files created with Nero Digital are supported by a wide range of Hardware and Software if the MPEG-4 standard was followed. That is why Nero Digital does extremely fit to the future, especially if you consider that both HD-DVD and Blu-ray together with VC-1 [Windows Media 9] have adopted AVC as obligatory Codecs for the next DVD-Generation.

Updates
Updates within one Nero version are free of charge.
If you already own a copy of Nero 8, you can update for free to all upcoming Nero 8 updates, no matter if you own a full version of Nero 8 or a Nero 8 Essentials version.

Upgrades
If you use Nero 8 Essentials, Nero 7 or an older version of Nero, you can upgrade to Nero 8 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.

Upgrades are available as serial number only. If you want to receive an installation disc, please add the Backup DVD to your cart. We do not offer retail CD packages as upgrade.

Note:
Your old Nero serial number is required during the order process.
Nero serial numbers are structured as follows:

Nero 8 Essentials: 2k2x-xxxx-xxxx-….
Nero 7: 1Cxx-xxxx-xxxx-…. or 4Cxx-xxxx-xxxx….
Nero 6: 1Axx-xxxx-xxxx…
Nero 5: 15xx-xxxx-xxxx-….

If you cannot find your serial number, please click here.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

Please read chapter 4 of our EULA.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

The MP3/mp3PRO plug-in is not included in all Nero versions.

OEM and Essentials versions of Nero never include the MP3/mp3PRO plug-in. All OEM and Essentials versions are limited versions and are mostly sold as a bundle with a hardware device. You can send your serial number by email to us. We will verify if the MP3/mp3PRO plug-in is part of your licence or not. The full versions of Nero 7 (since verion 7.5.7.0) and Nero 8 already include the mp3PRO-plug-in.

If the MP3/mp3PRO plug-in is not part of your licence you can order the mp3PRO plug-in directly in our online store.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

Nero Ultra Edition (Enhanced)
Nero Ultra Edition is the name of the full Nero package sold in North America (USA, Canada, Mexico and Latin America).
Nero Ultra "Enhanced" is the name of the latest update of Nero 7 Ultra Edition.

Nero Premium Edition (Reloaded)
Nero Premium is the name of the full Nero package sold in all other countries.
Nero Premium "Reloaded" is the name of the latest Update of Nero Premium.

Nero Essentials/OEM
Nero Essentials/OEM are versions of Nero that do not contain all the features of the retail version.
Please note that the recorder manufacturers, who bundle their hardware with Nero software, decide which features will be implemented in the Nero Essentials/OEM version so Essentials or OEM versions do not have the full functionality of a full version.

InCD allows you to use your rewritable disc like a big floppy disk. Copy files onto your disc using drag and drop or save them to the disc from other applications.

If your paid version is shown as illegal, please verify if the correct serial number has been entered when unlocking Nero.
Find out your Nero serial number and contact our Customer Service Team. Please also provide your proof of purchase.

To check which serial number has been entered please proceed as follows:

Nero 9 users:
Open the Nero ControlCenter.
To do so, proceed as follows:
Click "Start" in the Windows® taskbar.
Now select the "All Programs" - "Nero" - "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click the “License” entry on the left side.
→ Your serial number is displayed in the window to the right.

Nero 8 users:
Launch Nero StartSmart and open the Nero ControlCenter.
To do so, double-click on the Nero StartSmart icon on your desktop.
→ Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – “Nero ControlCenter.
→ Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 8-Nero ToolKit – Nero ControlCenter.
→ Nero ControlCenter will open.
Click the Licence icon on the left side to see your serial number.
→ Your serial number is displayed in the window on the right.

Nero 7 users:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
→ Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
The Nero ProductSetup window will open.
Click the Licence icon on the left side to see your serial number.
→ Your serial number is displayed in the window on the right.

Nero 6 users:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
→ Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see your serial number.
→ Your serial number is displayed in the window on the right.

The burn problem can be caused by the following:

1. Outdated firmware of your recorder
2. Poor media quality (e.g. CD or DVD)
3. Write speed set too fast

Please proceed with the following steps to solve your problem:

1. Please proceed as follows to find out the exact name of your recorder and your firmware version - you can use the Nero InfoTool to find this information.

Download the file "InfoTool.zip" and save this file to your desktop.
Extract the zipped file on your hard drive using WinZip or WinRAR.
Double-click on the EXE file to start the Nero InfoTool.
The window "Nero InfoTool - Retrieving Information" will open.

Please wait until the progress bar has moved completely to the right.
The window "Nero InfoTool" will open.

Click on the "Drive" tab.
The manufacturer and the model of the recorder are being displayed.

If necessary, use the drop-down menu at the top right margin of the window to select your recorder.
In the top right corner you will see the firmware version.

Compare the displayed version with the information available on the website of the manufacturer of the recorder to see if a firmware update is available for

your recorder.
If you do not have the current version, please contact the manufacturer of your recorder to get the latest firmware for your model.

Please note that an old firmware can cause compatibility problems as well as burn failures.

Firmware updates for your recorder are provided only by the manufacturer of your recorder.
All firmware updates and support for updating the firmware of your recorder must be provided by either the recorder manufacturer or the OEM you purchased

your recorder bundle from. We are sorry not to be able to assist you in this.

Legal disclaimer:
"Nero AG is not liable for firmware updates as these updates are not offered by Nero AG. All updates are performed at one’s own risk. Nero AG will not be liable for the legality of the firmware."


2. Use another brand of media:

Try more than one brand of media. For Example: TDK, Verbatim, Imation, Yamaha, HP, etc.
Also contact the manufacturer of your recorder drive and ask for tested and recommended recordables for your recorder drive.


3. Change the write speed settings to a lower speed.


If the burn problem still persists, please contact Nero Technical Support and send the following information/files:

4. A step-by-step description on how you proceeded
5. Error messages as a screenshot
6. The Log archive NeroSupport.cab

4.
A step-by-step description on how you proceeded

Please explain in detail how you proceeded.
Which application of Nero do you use, what exactly do you want to do?

5.
Error messages as a screenshot

Do you get any error messages? If so, what does the message tell you?
To enable us to analyze the problem, we need a screenshot which will support us in finding a solution.

Click here to find detailed instructions on how to create a screenshot.

6.
The Log archive NeroSupport.cab

Click here to find detailed instructions on how to create the Log archive Nero Support.cab.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

If you don’t have the current version of Nero BackItUp ImageTool, you can download a new version.

To do this, please proceed as follows:
• Open Nero BackItUp
• Click on Help>Nero on the Web

Now a new window appears.

Please choose "Download BackItUp ImageTool" in that window.

After that a .zip file will be downloaded.
That file contains the folder "BackItUp_ImageTool".

Please repalce the folder "BackItUp_ImageTool" in the directory C:\Programms\Nero\Nero 7\Nero BackItUp
with the folder of the .zip file.

Now you can create a new Bootimage with Nero BackItUp. That Bootimage will contain the newest version of the ImageTool.

To change the details in your My Nero registration, please proceed as follows:

• Login with your registered e-mail address and your password to the following website:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Profile entry.


• Select the different entries on the navigation bar and change your personal details.

You will find the Labelflash™ option in the menu "Extras" in Nero StartSmart as well as in Nero Burning ROM and in Nero Express (click on the little arrow on the left side of the Nero Express window). Also the option is available in Nero CoverDesigner.

You can disable the LightScribe option in Nero Express. Click on the little arrow on the left side of the Nero Express window, select "Options".
Uncheck the box "always print LightScribe Label".

The Ask Toolbar is a tremendously powerful and totally customizable toolbar that installs directly onto your Web browser. Its design allows you to:

• Search the Web with Ask.com directly from your browser
• Block annoying pop-ups automatically
• Save pages and searches, and access them from anywhere
• Get Direct Answers to many popular searches like dictionary lookups and stock quotes

The Ask Toolbar is free to download and free to use.

It is not possible to transcode MIDI files in another audio format directly or to create an audio CD with them. In order to handle this issue please follow these steps:

• Put your Soundcard into record mode


• Doubleclick on the speaker symbol in the task tray


• Go to Options – properties - mark the Record tab (be sure to choose the wavemix, stereomix or "What you hear" option, depending on your soundcard)


• Open and prepare Nero WaveEditor
  - Activate the record button.
  - Make sure that the incoming signal is not distorted.
  - Disable the digital monitoring.
  - Start the record.

Playback the midi files with Nero Showtime. They will now be recorded with the WaveEditor.
Edit now the recorded file (cutting the silence at the beginning, compress, normalize and so on) and save it in the suitable audio format (wav, mp3, mp4 etc.).