Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

Nero 7 needs special files from DirectX 9.0c which are not included in DirectX 10. Please note that only the files required by Nero 7 from DirectX 9.0c will be installed and your DirectX 10 version will not be downgraded.

The standard installation of Nero 7 does not automatically install InCD. Follow the step below to install InCD. In Nero StartSmart select:

• Nero Tool Kit
• Nero ProductSetup
• Modify your Nero Products

Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.