The problem is not caused by Nero directly.
Usually it is caused by a missing VCRedist module.

To solve the “atl100.dll is missing” problem on your system, it will be sufficient to install Microsoft Visual C++ 2010 SP1 manually. You can download Microsoft Visual C++ 2010 SP1 from following link:

http://www.microsoft.com/download/en/details.aspx?id=8328

After the manual installation, the error message will not appear again.

With a successful update of Nero Kwik Media, you will notice that there is a new application named "Nero Blu-ray Player" listed in your Windows start menu.

Whenever you decide to play a Blu-ray/AVCHD Disc or file in Nero Kwik Media, a new enhanced Blu-ray player will automatically open and play your favorite Blu-ray Disc movies and home videos burned to Blu-ray Disc in razor-sharp clarity with cinema quality DTS and Dolby Digital Surround right on your PC.

Of course the integrated Nero Kwik Media Player is still available to play your DVDs, standard video files, slideshows, etc.

*Nero Blu-ray Player is included in Nero Multimedia Suite 10 Platinum HD, Nero 11 Platinum and Nero Kwik Media Unlimited Blu-ray. It is also available if you are using a standard version of Nero 10/Nero 11/Nero Kwik Media with purchase of the” Nero Kwik Blu-ray” plugin.

Most orders shipped with standard shipping arrive in 3-5 business days (excluding holidays and Sundays) from the day the order is shipped from the warehouse.
Sometimes it can take a little longer due to postal service delays.
Please note that standard shipping orders may not have tracking numbers.

If your order didn't arrive within 8 business days from the time it was marked as shipped, please contact our Customer Support team so we can determine the best steps to resolve the issue to your satisfaction.
We would kindly ask you to give us 8 business days for delivery before contacting us regarding your order. Thanks for your understanding.

If your order should have arrived but hasn't, please contact the company commissioned with shipping directly along with the tracking number.

From Blu-ray to HD video, if you want to create your own videos, Nero 11 makes it easy to create cinema quality movies in the highest definition quality. Import from the latest AVCHD camcorders and output with SmartEncoding to Blu-ray Disc, AVCHD, AVC HD or MPEG 2 HD for the fastest video output with superb playback.
Nero 11 supports Blu-ray Disc playback with Nero Kwik Blu-ray App.

ero 11 Standard and Nero 11 Platinum
• Nero Kwik Media usability improvements organize media assets into collections like albums or playlists as well as into projects like slideshows or photobooks, calendars and cards
• Create photo and video slideshows in minutes with polished theme packs (transitions, music, templates) finishing touches
• Photobooks - transform memories into shareable books, calendars and cards
• New Nero MediaBrowser - integrated sidebar tool provides drag and drop access to all your organized Nero Kwik Media library of photos, music and videos within Nero 11 applications and projects
• New video editing workflows supports beginner video editing enthusiasts with Express Storyboard Editing, plus one click transition to advanced Video Editing mode within the same user interface screen for multi-track editing
• Enhanced GPGPU accelerated hardware encoding supports all graphics cards for faster video encoding and playback
• Updated SmartEncoding supports the most file output formats on the market
• Application start screens provide easy to understand overviews of functions and applications available
• Expanded content for creative editing and output, including themes, templates, backgrounds, PiP effects, transitions, overlays, audio effects, disc menus and more
• New Nero LIVEBackup one-click “On/Off” continuous backup security
• New incremental drive backup support (back up only the changed sectors of a drive) saves space and time
• Updated mp3 burning with variable bit rate maintains sound quality with smaller files
• Updated Nero Recode DVD-Video file-to-file conversion options
• Rip non-copy protected DVDs (disc-to-file) to additional file formats for playback on more devices including Android Smartphone’s and tablets, iPhone and iPad

• Contextual text tagging of photos and videos for combined search queries to locate important media assets
• Face tagging and recognition
• Calendar timeline view can easily scroll to certain moths of the year where pictures and videos appear
• Create keepsake Photo books, Calendars, and Card for sharing with friends and family
• Startup wizard pre-scans the hard drive folders containing media files and automatically indexes
• Organize media assets into collections; albums, playlists and projects

High quality print products and the satisfaction of our customers are our most important goals. If your order arrived in a damaged state or contains obvious printing error, please contact our Customer Support team. In few cases the Customer Support team might ask to return a purchased item for quality control purposes. Nero will pay for the postage of such a return.

Your satisfaction is highly important to us! In case of obvious printing errors or damage due to transportation we guarantee your satisfaction. Please contact our Customer Support team to solve the issue.

All pictures will of course be uploaded in their original resolution and in highest print quality.
While creating a photo book, calendar or cards, the thumbnails of the pictures in the preview window will be scaled down to a maximum of 400x400 pixels. This ensures that your system will not slow down while you are working on your project.

Europe:
The minimum number of pages for all categories of photo books is 24 pages.
Additional pages can be added in sets of 4 pages.
The maximum number for pages is as follows:
Soft cover: 64 pages
Hard cover: 120 pages
Premium cover: 48 pages

United States and Canada:
The minimum number of pages for all categories of photo books is 20 pages.
Additional pages can be added in sets of 4 pages.
The maximum number of pages for all categories of photo books is 160 pages.
(One exception is the 12x12 inches hard cover photo book which allows adding a maximum of 90 pages)

When you finished creating the print product, the software asks you to carefully proofread your book again. Unfortunately we cannot accept returns on books with spelling or grammar errors.

We are sorry to hear that the quality of the delivered product does not meet your expectations.
Please contact our Customer Support team. A technical support specialist will personally review project details of your order. He will then advice how the quality can be improved to get a satisfying result, or he can arrange that the photo book, calendar or card will be reproduced and resent in case there was an obvious misprint.

When purchasing Nero photo books, calendars or cards, you can choose from the following
shipping options.

To make sure your order arrives on time, please consult the processing and shipping information below for the item you would like to purchase.
Please add the processing time and the shipping time to determine the total time it will take for you to receive your order.
Processing and shipping information.
In Europe we ship the ordered items by Deutsche Post or DHL.
In North America we ship the ordered items by USPS or UPS.

Photo books, calendars and cards will be shipped into the countries listed below.
Other countries cannot yet be serviced.

Europe:
• Belgium
• Denmark
• Germany
• Finland
• France
• Great Britain
• Ireland
• Italy
• Netherlands
• Norway
• Austria
• Sweden
• Switzerland
• Spain

North America:
• Canada
• USA
• Alaska
• Hawaii
• Other territories (Small Islands)

Please check your e-mails first.
If you received an e-mail from our Online Shop, you will get informed if the upload process was either successful or failed.
If the e-mail informs you that the order process was successful, then the print process and shipping will be started and you will receive a further e-mail as to the order status in the days following your order.
In case the e-mail informs you that the upload process failed, please follow the instructions given in the e-mail. We will either advise to start the ordering process for the photo book again from the beginning, or to continue the disconnected upload.

In case you do not receive an e-mail after your attempt to upload a photo book, you can resume the upload at a later time.
To do so, please restart Nero Kwik Media again within 6 days since your first attempt. The upload will continue exactly at the point where the file transfer of the photo book stopped.

When the upload has finished successfully, you will be informed by e-mail about the order status.

The upload time of your projects depends on several factors:
• Internet connection (speed)
• Number of pages and pictures in your photo book (size)
• Resolution of your pictures (size)

Please note that the upload speed and the available bandwidth for the upload can vary, depending on the Internet connection, differences in the upload speed for A-DSL, S-DSL, V-DSL, as well as cable or satellite, or if a W-LAN connection is used, etc.
The actual possible data transfer rate of a DSL access also depends on the distance to the next service switching center.

Theoretically, the maximum available upload rates for A-DSL are as follows:

Upload (max.)
DSL 1000 128 Kbit/s
DSL 2000 192 Kbit/s
DSL 6000 384 Kbit/s
DSL 16000 1024 Kbit/s

Our experience is that a photo book with 24 pages, which includes 48 pictures, taken with a 5 mega pixel camera, plus text and effects takes approximately ten minutes for uploading with a DSL 2000 connection.

Yes, Android WiFi Sync is compatible with all devices using Android 2.2 or higher.

The.NET4 file size for the download is reduced from 240 MB to 40 MB compared to the previous .NET version. Additionally, the installation time of the .NET4 Framework is reduced to less than 50%.

Yes, it is possible to enter serial numbers manually into Nero Kwik Media.
To do so, please proceed as follows:
In Nero Kwik Media click the “Sign In” button in the top navigation bar.
Login with your account data.
The name of the button changes from “Sign In” to your personal account name.
Click on your personal account name in the top navigation bar.
A context window will open.
Select the option “Your Nero Store Downloads”.
An authentication window open.
Enter your password again and confirm your entry by clicking the “OK” button.
All purchased and activated apps and creative packs are listed.
At the bottom of the window you will get the option to enter a serial number.
Confirm your changes by clicking the “Activate” button.

In Nero Kwik Media click the “Sign In” button in the top navigation bar.
Login with your account data.
The name of the button changes from “Sign In” to your personal account name.
Click on your personal account name in the top navigation bar.
A context window will open.
Select the option “Your Nero Store Downloads”.
An authentication window open.
Enter your password again and confirm your entry by clicking the “OK” button.
All purchased and activated apps and creative packs are listed.
To activate an app or a creative pack, make a left click on it and confirm by clicking the “Activate” button at the bottom of the window.

Yes, all existing MyNero accounts can be used to log on within Nero Kwik Media.
One account can be used for the MyNero community, for logging in on the nero.com web pages and for purchases in the integrated Nero Store in Nero Kwik Media.

Yes, a confirmation e-mail will be sent out automatically right after having done a purchase.
This confirmation e-mail also serves as invoice and provides instructions on how to reactivate apps and creative packs again in case a reinstall is required.

To set up an account the following fields are mandatory:
- First name
- Last name
- E-mail address
- Password
- Password confirmation
- Location

A login is required when adding a product to the shopping cart for the first time. If another product is put into the cart within the next few minutes, then no further login is required. For security reasons a timeout is implemented.
For the following actions, a login is required:
- Activation of a free product or a trial version.
- Modification of account data
- Access of the Nero Store downloads history

The store purchases and downloads can be accessed in the account menu via “Your Nero Store Downloads”. A list of purchased items, running and expired trials will be available here.

Several apps are available as 30 days trial version in the Nero Store in Nero Kwik Media.
Two creative packs are available completely free of charge.

Directly after having paid the new functionality is accessible immediately in Nero Kwik Media. A bubble will pop up in Nero Kwik Media displaying where to find the new feature. Creative Packs will be downloaded right after purchase and installation starts automatically.
Owners of the Nero 10 Suite will find a new additional entry for the newly purchased app or creative pack in the Nero ControlCenter.
No serial number is displayed if Nero Kwik Media is used as a standalone version.

The search for automatic updates can be set up in the options menu in Nero Kwik Media.
To do so, proceed as follows:
In Nero Kwik Media click the hammer icon in the top navigation bar.
The window “Options” will open.
Select “Miscellaneous” in the left hand side navigation bar.
Activate or deactivate the checkbox “Disable auto-update” according to your personal preference.
Confirm your setting by clicking the “OK” button.

Nero Kwik Media stores all settings, metadata and created projects in the user folder on your PC.
This folder will be kept even when uninstalling Nero Kwik Media. If you want a second backup, all you need to do is make a copy of this folder to another target.
The folder can be found under this path:
Windows 7 + Windows Vista:
C:\Users\[user name]\AppData\Local\Nero
Windows XP:
C:\Documents and Seetins\[user name]\Application Data\Nero

There are! With Nero Kwik Media, you will get these newly added features:
• Automatically remove red-eye from photos
• Display playlists from iTunes and Windows Media Player
• And do not miss out on the free trial for Nero Kwik Faces, our free face recognition tool for photos!

Yes! All of your projects, purchased Apps, and your media library will stay with your account, so you can access them at any time. And of course, you will still be able to enjoy these same features with Nero Kwik Media:
• Organize all your photos, videos and music
• Create slideshows and playlists
• Share your media to social communities

In general all mobile devices that are recognized correctly by Windows are also available in Nero Kwik Media. Check if the USB connection on the phone is activated and in the correct mode.
Please note these special cases:
• BlackBerry: make sure that Media Manager is installed on the PC
• Nokia phones: make sure that PC suite is installed on the PC
• Windows phone 7: works with Zune only
• Apple iPhone: only import of data is supported

No, such a feature is not available in Nero Kwik Media.

No, this feature is not available in Nero Kwik Media, only in the Nero 10 full suite.

Click on the “Start page” button in the top left corner.

This option has been replaced by the feature ”Show iTunes playlist”. On one hand this new approach allows an intuitive handling of your media files, on the other hand it improves the performance of the program.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

Unfortunately, Nero MediaHub does not support playback of Blu-ray movies in 3D yet

AACS stands for “Advanced Access Content System”, which is a standard for content distribution and digital rights management. This standard has been adopted as the access restriction scheme for Blu-ray discs (BD).

BD-Live features includes automatic firmware updates, transmission of all usage data to the manufacturer (including all Blu-ray Discs played), checking each time the device is switched on to see if it has been tampered with and reports of the same, Internet chats, scheduled chats with the director, Internet games, downloadable featurettes, downloadable quizzes, and downloadable movie trailers.

BD-Live requires the Blu-ray Disc player to have an Internet connection to access Internet-based content.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

This problem can be caused be general read errors, decrypting errors (from illegal BD-ROM rip), disc scratches, finger prints on discs, etc. Check if the surface of the BD-ROM is clean, remove dirt and fingerprints carefully. Try to playback the BD-ROM again.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

Playing back two BD-ROMs at the same time is not possible, as only one protected playback instance is allowed at a time.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

Open and close the BD drive and try to start the playback again. If this does not help, reboot your computer and try to start the playback again.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

Yes, Nero MediaHub does support multi monitor support for Blu-ray playback.
With Windows XP, Nero MediaHub supports single view and dual view (the primary screen is supported).
With Windows 7 and Windows Vista Nero MediaHub supports single view, clone mode, dual view and span mode.
The playback is stopped when one display gets disconnected, or if the playback window is moved to a secondary display

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

BD playback in Nero MediaHub supports the mandatory BD audio source formats for the primary audio stream:
- Dolby Digital 5.1
- DTS 5.1
- PCM
Note: all movies will playback with sound, as there is always a „fallback“ to one of the mandatory formats.
The optional BD audio formats as listed below are not supported by Nero MediaHub:
- Dolby Digital +
- Dolby TrueHD
- DTS-HD High Resolution
- DTS-HD Master Audio

BD+ is a component of the Blu-ray Disc Digital Rights Management system. It was developed by Cryptography Research Inc. and is based on their Self-Protecting Digital Content concept. The intent of this component is to prevent unauthorized copying of Blu-ray discs and the playback of Blu-ray media using unauthorized devices.

Effective April 19th 2011, the application “Nero MediaHub” in Nero 10 has been renamed into “Nero Kwik Media”. While this FAQs refers to “Nero MediaHub", it is also valid for “Nero Kwik Media”.

BD-live allows downloading additional content from the internet, such as trailers, documentations, director’s comments or interactive online games.
Configure your firewall settings accordingly in order to enable Nero MediaHub to connect to the internet.