Nero
FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

Enter a search query or click on an FAQ category below:


TOP search terms:

    TOP FAQ for Nero BackItUp 4

    How can I update the Nero BackItUp ImageTool?
    If you don’t have the current version of Nero BackItUp ImageTool, you can download a new version.

    To do this, please proceed as follows:
    • Open Nero BackItUp
    • Click on Help>Nero on the Web

    Now a new window appears.

    Please choose "Download BackItUp ImageTool" in that window.

    After that a .zip file will be downloaded.
    That file contains the folder "BackItUp_ImageTool".

    Please repalce the folder "BackItUp_ImageTool" in the directory C:\Programms\Nero\Nero 7\Nero BackItUp
    with the folder of the .zip file.

    Now you can create a new Bootimage with Nero BackItUp. That Bootimage will contain the newest version of the ImageTool.
    Was this FAQ helpful to you? This FAQ helped me!This FAQ did not help me!
    Why does my job not start in Nero BackItUp?
    In order to increase the security about undesirable software, Windows Vista includes a Benutzerkontensteuerung that
    executes applications only after explicit user confirmation. This will also effect applications that should run automatically and therefore
    can also cause Nero BackItUp Job to wait for an additional user action to confirm the job.
    This dialog field is created by Windows Vista and cannot be suppressed by Nero.
    To deactivate this request, please proceed as follows:

    • Start

    • Settings

    • Control Panel

    • User Accounts

    • Turn User Account Control on and off


    Now disable the "User Account Control".
    After that the job will start automatically.
    Was this FAQ helpful to you? This FAQ helped me!This FAQ did not help me!
    How can I turn the trial version / Essentials version of Nero BackItUp & Burn into a full version with my purchased serial number?
    First, uninstall the trial version / Essentials version of Nero BackItUp & Burn from your computer.
    To do so, proceed as follows:
    Click the "Start" button to open the Windows Start menu.
    Now click the "Settings""Control Panel""Software" entries.
    The "Software" window is displayed.
    Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
    Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
    - Nero BackItUp
    - Nero Express
    - Nero RescueAgent™
    - Nero BurnRights

    The uninstall process may take several minutes.
    When it is finished reboot your computer.
    Now start the installation of "Nero BackItUp & Burn" again.
    If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
    If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
    Save this file to your desktop.
    Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
    Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.
    Was this FAQ helpful to you? This FAQ helped me!This FAQ did not help me!