Nero
FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

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Category: Nero 8

What can I do if Nero doesn't accept my Nero serial number?
Please check the following points if Nero does not accept your serial number:

  • Make sure that the latest update of your Nero version is installed.

  • Make sure that you're not having any typing errors.

  • Make sure that the correct Nero version is installed on your PC.


You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.
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I´m having problems downloading from your website.
In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.
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On how many systems/PCs can I install my Nero version?
Please read chapter 4 of our EULA.
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I get CRC errors during the installation.
This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.
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How can I register my Nero software?
You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.
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Where is the Ask Toolbar offered?
We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.
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