E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Customer Service - Contact Form

Do you have questions about your order or the status of your purchase?
Please take a look at our Frequently asked questions (FAQs) before contacting our support team.

Questions regarding your order will be handled by our partner Asknet AG who manages the Nero Online Shop. FAQs and the contact template to Asknet customer service can be found here.

Online Support for older products
Technical support for the products listed below is no longer available.
As a service for these products, Nero will continue to provide online FAQs, manuals and tutorials in our Support Knowledge Base.
Please choose:

E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Technical Support - Contact Form

Technical Support Hotline:

(888) 309-4212
Monday through Friday, from 7:00am until 1:00am EST
Saturday through Sunday, from 8:00am until 8:00pm EST
US, Canada, and Mexico only
(This service is available in English language only.)

Please note:
This hotline is at your own expense. The charge is $1.29 a minute. You get charged the minute the phone is answered, not while you are on call waiting.