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Frequently Asked
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Questions
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
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Perform the following steps if the Video Hookup screen does not find a video signal:
Step 1:
Verify that your cable or satellite set-top box is turned on.
Step 2:
Disconnect the cable that is connected to the video input of the TV tuner stick / TV tuner card and connect it directly to the video input of your TV. Do you see a video signal?
→ Yes, I see a video signal. This confirms that the set-top box is sending a signal and that this video cable is working. Reconnect this video cable to the video input of the TV tuner stick / TV tuner card.
→ No, I do not see a video signal. If your cable or satellite box does not send a video signal to the TV, there may be a problem with the video cable or with the set-top box. Try replacing the video cable that connects the set-top box to the TV. If you see a video signal with a different video cable, use this new cable to connect the set-top box to the video input of your TV tuner stick / TV tuner card. If you do not see a video signal with any video cable, contact your cable or satellite provider for help.
Step 1:
Verify that your cable or satellite set-top box is turned on.
Step 2:
Disconnect the cable that is connected to the video input of the TV tuner stick / TV tuner card and connect it directly to the video input of your TV. Do you see a video signal?
→ Yes, I see a video signal. This confirms that the set-top box is sending a signal and that this video cable is working. Reconnect this video cable to the video input of the TV tuner stick / TV tuner card.
→ No, I do not see a video signal. If your cable or satellite box does not send a video signal to the TV, there may be a problem with the video cable or with the set-top box. Try replacing the video cable that connects the set-top box to the TV. If you see a video signal with a different video cable, use this new cable to connect the set-top box to the video input of your TV tuner stick / TV tuner card. If you do not see a video signal with any video cable, contact your cable or satellite provider for help.
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