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Frequently Asked
Questions
Questions
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
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I do not See my Cable Provider Listed. / I Received a 'Choose New Cable/Satellite Provider' Message.
I do not See my Cable Provider Listed
→ This is only valid for use in the UNITED STATES.
If you do not see your cable provider when you run Guided Setup, try selecting the other providers that are listed for your ZIP code to see if any of them have the correct lineup.
If you receive cable service from a small cable provider (such as in an apartment complex, school dorm, or military base), we may need to add a custom listing for you.
Please let us know details about your cable provider is so that we can add it for you.
Quite often, cable companies may use different names. This can happen if a cable company is acquired by another company or if cable service is resold. You may be able to locate the current name of your cable company by looking at a recent bill or other correspondence. If your cable company name is not listed in the Guided Setup, please let us know the name of your cable provider so that we can add it for you.
NOTE: The recording functions of your Nero LiquidTV will not work correctly until you select your correct program provider. If you reported the issue to TiVo®, we will contact you once a lineup has been located for you or if a new one has been added.
To complete Guided Setup you will need to select a temporary lineup. On the Provider Not Listed screen, select "Skip For Now, I’ll Troubleshoot Later".
Next, choose "Yes, continue" on the Are You Sure? screen. Select one of the listed cable providers for temporary use.
I Received a 'Choose New Cable/Satellite Provider' Message
Your Nero LiquidTVTM displays this message if the cable or satellite provider that you selected in Guided Setup is no longer available or if its name has changed.
→ You will need to repeat part of the Guided Setup to select your new provider/lineup (even if your provider has not changed).
Perform the following steps to resolve this error message:
Step 1:
Go to the Channel List screen. Now go to TiVo Central® by pressing the TiVo® button on your remote control. Select Messages & Settings, Settings, Channel, Channel List.
Step 2:
On the Channel List screen, press the INFO or ENTER button (as indicated on the bottom of the screen). You will be taken to the Change Channel Lineups screen. Here, press THUMBS DOWN three times and then the ENTER key to proceed with that part of the Guided Setup.
→ Follow the instructions to select your new lineup.
→ This is only valid for use in the UNITED STATES.
If you do not see your cable provider when you run Guided Setup, try selecting the other providers that are listed for your ZIP code to see if any of them have the correct lineup.
If you receive cable service from a small cable provider (such as in an apartment complex, school dorm, or military base), we may need to add a custom listing for you.
Please let us know details about your cable provider is so that we can add it for you.
Quite often, cable companies may use different names. This can happen if a cable company is acquired by another company or if cable service is resold. You may be able to locate the current name of your cable company by looking at a recent bill or other correspondence. If your cable company name is not listed in the Guided Setup, please let us know the name of your cable provider so that we can add it for you.
NOTE: The recording functions of your Nero LiquidTV will not work correctly until you select your correct program provider. If you reported the issue to TiVo®, we will contact you once a lineup has been located for you or if a new one has been added.
To complete Guided Setup you will need to select a temporary lineup. On the Provider Not Listed screen, select "Skip For Now, I’ll Troubleshoot Later".
Next, choose "Yes, continue" on the Are You Sure? screen. Select one of the listed cable providers for temporary use.
I Received a 'Choose New Cable/Satellite Provider' Message
Your Nero LiquidTVTM displays this message if the cable or satellite provider that you selected in Guided Setup is no longer available or if its name has changed.
→ You will need to repeat part of the Guided Setup to select your new provider/lineup (even if your provider has not changed).
Perform the following steps to resolve this error message:
Step 1:
Go to the Channel List screen. Now go to TiVo Central® by pressing the TiVo® button on your remote control. Select Messages & Settings, Settings, Channel, Channel List.
Step 2:
On the Channel List screen, press the INFO or ENTER button (as indicated on the bottom of the screen). You will be taken to the Change Channel Lineups screen. Here, press THUMBS DOWN three times and then the ENTER key to proceed with that part of the Guided Setup.
→ Follow the instructions to select your new lineup.
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