Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero is offering the Ask Toolbar for download from its website as an added bonus to Nero customers. What better way to enhance the digital lifestyle than with a handy toolbar featuring great links and editing tools?

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

Do you have questions about your order? Help is available!
Before you contact our technical support, please take a look to see if a resolution to your problem is published here.

Nero’s Online Shop is managed by Asknet AG.
Please click here to find FAQs about ordering as well as customer service contacts for Asknet.

Reselling of your version is regulated in our EULA and is possible under fulfilment of the requirements stated in the EULA.

Proceed by sending us your serial number, e-mail address and first and last name to sales@nero.com if you have registered under www.nero.com. We will then erase your registration. Please note that you must uninstall Nero from your computer when selling your Nero product. Furthermore, it is permitted to sell a Nero version only once.

It is not allowed to resell versions for which the serial number is attained per e-mail (download version/e-mail version) due to legal reasons. These are versions which did not include a physical data carrier. See verdict from January 19, 2006, AZ 7 O 2337/05, Munich District Court.

To create a Nero BackItUp ImageTool disc, open Nero BackItUp.
You can access Nero BackItUp through Nero StartSmart: choose the "Launch applications" button in the bottom left hand corner and select Nero BackItUp.

→ The "Home – Nero BackItUp" window will open.

Now select the "Tools" → "Create Bootable Disc" entries in the menu bar.

→ The "Create bootable Disc" window will open.

Insert a CD/DVD and click the "Create" button.

After you have burned this CD, insert it into your drive and boot your computer with this disc.

To boot the computer from this disc proceed as follows:
Insert the CD/DVD and restart your computer. If Windows loads despite the boot disc, you will have to change the boot sequence in the BIOS. The necessary instructions can be found in the manual that came with your computer.
When the program is loaded please choose your desired language first.
After having made your selection a window similar to the one from Nero BackItUp appears.
In rare cases it can happen that a drive is not recognized at first and that it is therefore not available in the list (e.g. USB hard drives). In this case click “Rescan devices” in the menu toolbar.
On the left side you can see a list of available options. Select your desired option (Back Up, Restore, Verify), enter your source and target drive, and enter a new disc when the program prompts you to do so.
Further hints:
Nero BackItUp Image Tool is also able to restore hard drive backups that were created with older Nero versions.
Nero BackItUp Image Tool 4 can save your backup to discs and hard drives formatted in FAT or NTFS or to diverse Linux/Unix file formats. It can also upload the backup to an FTP server. Older versions are able to read and restore NTFS file systems, but they cannot save the backups to NTFS formatted hard drives.

The BackItUp Image Tool is ideal to restore a backup of a hard drive. The tool can be found on the bootable disc. This program will run without Windows.
If you saved the hard drive or partition backup directly to CD/DVD then the first disc is bootable anyway.
If for some reason you are not able to boot from this disc or the backup is located on another hard drive then you will need a bootable disc. This application has a wizard that will lead you through the process.
Here you can find further help on creating and using Nero BackItUp ImageTool.

Please send any information to legal@nero.com. We handle all details confidently and contact the user or the seller.

The abbreviation "EULA" represents "End User License agreement". The content describes your rights as user of our software and also the standard usage of our software. You can read and print the "EULA" following this link.

If you have questions that have to do with the “EULA” please don’t hesitate to contact us: legal@nero.com

The message that the partition or hard drive cannot be locked is not an error message. It is merely a warning indicating that the partition/hard drive is still being used by your operating system. The result of this is that constant changes can occur in system files while the backup is running. This usually leads to errors during the verification at the end of the backup process. However, the changes to the system files do not impact the restore process. You can continue without any problems.
Use the Nero BackItUp Image Tool to back up your system without Windows accessing the hard drive. You can find this program on the bootable disc. It is accessed without starting Windows.
Here you can find further help on creating and using Nero BackItUp ImageTool.

Interested in receiving news Nero products, as well as great offers and special discounts?
Click here and sign up for Nero newsletter.

Yes, the Nero suite and Nero BackItUp 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero BackItUp 4.

To unlock the trial version of Nero BackItUp 4, you need to enter your Nero BackItUp 4 serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the “License” entry on the left side.
→ The license screen is displayed.
Enter your serial number in the “New serial” input field and click the “Add” button.
→ Your trial version of Nero BackItUp 4 is changed into the full version of BackItUp 4.

The general terms and conditions of trade are previously rewarded business conditions. They are part of the sales contract that you have to agree when ordering using our web shop. Please read them before you order the product. If you have questions please contact legal@nero.com.

The general terms and conditions of trade are available here.

The security of confidential data using our web shop is of particular importance to us. The payment takes place on a special secure server. We warrant the data protection and the integrity of the data with this procedure.

Please find detailed information about personal data and privacy protection here.

If you have questions please don’t hesitate to contact us: legal@nero.com

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag