Frequently Asked
Questions
Questions
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
Please select the product with which you need help or enter a search query below:
Nero BackItUp & Burn is easy-to-use, powerful software that lets you easily backup your files, burn data to CD, DVD, and Blu-ray Discs, sync files, and recover data from damaged storage media for safe keeping.
Yes. Nero BackItUp & Burn lets you create a disaster recovery disc with ease to quickly retrieve your Windows system before any software incident or change. With Nero BackItUp & Burn you can restore your system in minutes while a re-installation of your software environment usually takes hours.
Nero BackItUp & Burn supports all optical media, all external storage supported by the OS (including FireWire, e-SATA, USB, and Flash) and online, FTP and windows-network-shares destinations.
Yes. Nero BackItUp & Burn lets you recover files from damaged or partially unreadable media and restore accidentally-deleted files from a wide range of supported media types. Nero RescueAgent includes support for major file systems on optical drives, USB storage devices, memory cards, hard drives, and floppies. Nero RescueAgent can recover from almost every medium formatted with a file system.
Yes. With Nero BackItUp & Burn, you can burn your data to any disc format, whether it is CD, DVD, Blu-ray Disc. Blu-ray Disc burning requires a compatible Blu-ray burner.
Users can choose incremental or differential backups. Incremental backups back up only the data that has been modified or added since the last backup, whether the first full backup or an earlier incremental backup. A differential backup refers to a type of backup update or extension. With a differential backup, only the data that has been modified or added since the first full backup is backed up.
Both of these are possible, depending on which backup option the user selects (i.e. local AutoBackup, 1:1, drives/files/folders backups or browsable archives).
Syncing lets you always have the most recent versions of your files close at hand. With Nero BackItUp & Burn you can keep your files updated by automatically synchronizing multiple copies of individual files. In other words, sync keeps track of the relationship between files on two or more computers, USB flash drives, or other types of popular storage media. For example, if you use a desktop computer at the office, and you use a portable computer when you are on the road, Nero BackItUp & Burn synchronizes and updates the files on your desktop computer to the modified versions when you reconnect your portable computer to the desktop computer.
Yes. Scheduling backups is easy with Nero BackItUp & Burn. Using a simple wizard interface, Nero BackItUp & Burn will lead you through the entire scheduling process, where you can choose specific times for backups to occur and where they should be saved. Scheduling backups saves hard drive space and is done without time-consuming settings reconfigurations.
Yes. Simply select your MP3 or WAV files and burn them with Nero BackItUp & Burn.
Yes, you can use external devices such as USB sticks and FireWire as a backup target. Some devices offer Backup button support, which let you trigger backups with the push of a button on the external drive.
This is not available for backups, but Nero BackItUp & Burn provides a mirror functions through the SyncTool.
Yes, it is possible to backup a running system, but we do not recommend it. For that use case we offer Nero ImageTool, which allows users to create and save images of the entire system including OS and installed programs out of a bootable Linux environment.
First, uninstall the trial version / Essentials version of Nero BackItUp & Burn from your computer.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings"
"Control Panel"
"Software" entries.
The "Software" window is displayed.
Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights
The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings"
"Control Panel"
"Software" entries.
The "Software" window is displayed.Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights
The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.
Yes, by syncing the drive (i.e. flash) of a digital camera, users can manage their photo uploads to the PC on "device plug-in" automatically.
You might be asked to reboot your computer several times during the installation of Nero BackItUp & Burn. This request only occurs if one or more of the following Windows components are not installed on your computer and therefore need to be installed before the installation of Nero BackItUp & Burn can continue:
If these components have already been installed before the installation of Nero BackItUp & Burn then you will not have to reboot your computer during the installation.
- Windows Installer 4.5
- Updates which are triggered by Windows Installer 4.5
- .NET Framework 3.5 SP1
If these components have already been installed before the installation of Nero BackItUp & Burn then you will not have to reboot your computer during the installation.
Yes, in addition to supporting operating systems such as Windows® XP, Windows® Vista, and Windows Server® 2003, Nero BackItUp & Burn supports Windows 7. Nero BackItUp & Burn also supports some of the Windows 7 new features such as the Jump Lists and displays a progress indicator of your running task so now it’s even easier to access and manage your tasks. Check out the Nero BackItUp & Burn System Requirements to learn more about Windows compatibility and system requirements.

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