Please read chapter 4 of our EULA.

Those offers can be so called OEM versions (Nero 5 or 6) or Essentials (Nero 7). These versions do not have the full functionality of a full Nero version. The sale of these versions is allowed in Germany, Austria, Eastern Europe and China. According to the current legal situation, the sale in other countries is not allowed without the bundled hardware (e.g. recorders or pc systems).
It is also possible that very cheap versions are illegal ones. Please don’t hesitate to send the offer (link, screenshot, etc.) to legal@nero.com so we can check the offer for you.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

Reselling of your version is regulated in our EULA and is possible under fulfilment of the requirements stated in the EULA.

Proceed by sending us your serial number, e-mail address and first and last name to sales@nero.com if you have registered under www.nero.com. We will then erase your registration. Please note that you must uninstall Nero from your computer when selling your Nero product. Furthermore, it is permitted to sell a Nero version only once.

It is not allowed to resell versions for which the serial number is attained per e-mail (download version/e-mail version) due to legal reasons. These are versions which did not include a physical data carrier. See verdict from January 19, 2006, AZ 7 O 2337/05, Munich District Court.

If your paid version is shown as illegal, please verify if the correct serial number has been entered when unlocking Nero.
Find out your Nero serial number and contact our Customer Service Team. Please also provide your proof of purchase.

To check which serial number has been entered please proceed as follows:

Nero 9 users:
Open the Nero ControlCenter.
To do so, proceed as follows:
Click "Start" in the Windows® taskbar.
Now select the "All Programs" - "Nero" - "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click the “License” entry on the left side.
→ Your serial number is displayed in the window to the right.

Nero 8 users:
Launch Nero StartSmart and open the Nero ControlCenter.
To do so, double-click on the Nero StartSmart icon on your desktop.
→ Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – “Nero ControlCenter.
→ Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 8-Nero ToolKit – Nero ControlCenter.
→ Nero ControlCenter will open.
Click the Licence icon on the left side to see your serial number.
→ Your serial number is displayed in the window on the right.

Nero 7 users:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
→ Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
The Nero ProductSetup window will open.
Click the Licence icon on the left side to see your serial number.
→ Your serial number is displayed in the window on the right.

Nero 6 users:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
→ Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see your serial number.
→ Your serial number is displayed in the window on the right.

Please send any information to legal@nero.com. We handle all details confidently and contact the user or the seller.

The abbreviation "EULA" represents "End User License agreement". The content describes your rights as user of our software and also the standard usage of our software. You can read and print the "EULA" following this link.

If you have questions that have to do with the “EULA” please don’t hesitate to contact us: legal@nero.com

Nero Micro is an unauthorized product that is not developed, offered, or supported by Nero. Therefore Nero cannot make any claims as to the reliability, security, or stability of this product. In order to protect your PC and files, and to ensure that you experience the full benefits of our award-winning digital multimedia solution, Nero strongly recommends that you download the latest version of Nero 8 from our website.

The general terms and conditions of trade are previously rewarded business conditions. They are part of the sales contract that you have to agree when ordering using our web shop. Please read them before you order the product. If you have questions please contact legal@nero.com.

The general terms and conditions of trade are available here.

The security of confidential data using our web shop is of particular importance to us. The payment takes place on a special secure server. We warrant the data protection and the integrity of the data with this procedure.

Please find detailed information about personal data and privacy protection here.

If you have questions please don’t hesitate to contact us: legal@nero.com

Nero Lite is an unauthorized product that is not developed, offered, or supported by Nero. Therefore Nero cannot make any claims as to the reliability, security, or stability of this product. In order to protect your PC and files, and to ensure that you experience the full benefits of an all-in-one digital multimedia solution, Nero strongly recommends that you download the latest version of Nero from our website at www.nero.com.