Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero is offering the Ask Toolbar for download from its website as an added bonus to Nero customers. What better way to enhance the digital lifestyle than with a handy toolbar featuring great links and editing tools?

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

Do you have questions about your order? Help is available!
Before you contact our technical support, please take a look to see if a resolution to your problem is published here.

Nero’s Online Shop is managed by Asknet AG.
Please click here to find FAQs about ordering as well as customer service contacts for Asknet.

Reselling of your version is regulated in our EULA and is possible under fulfilment of the requirements stated in the EULA.

Proceed by sending us your serial number, e-mail address and first and last name to sales@nero.com if you have registered under www.nero.com. We will then erase your registration. Please note that you must uninstall Nero from your computer when selling your Nero product. Furthermore, it is permitted to sell a Nero version only once.

It is not allowed to resell versions for which the serial number is attained per e-mail (download version/e-mail version) due to legal reasons. These are versions which did not include a physical data carrier. See verdict from January 19, 2006, AZ 7 O 2337/05, Munich District Court.

To unlock the trial version of Nero MediaHome 4, you need to enter your Nero MediaHome 4 serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero MediaHome 4 is changed into the full version of Nero MediaHome 4.

Yes, the Nero suite and Nero MediaHome 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero MediaHome 4.

Please send any information to legal@nero.com. We handle all details confidently and contact the user or the seller.

Nero MediaHome 4 supports a variety of UPnP™ devices, e.g.

• Philips® SL 300i/400i


• Xbox 360®


• PLAYSTATION®3

For a complete list of all supported UPnP™ devices click here.

The abbreviation "EULA" represents "End User License agreement". The content describes your rights as user of our software and also the standard usage of our software. You can read and print the "EULA" following this link.

If you have questions that have to do with the “EULA” please don’t hesitate to contact us: legal@nero.com

Nero MediaHome 4 supports a variety of TV tuner cards, e.g.

• Hauppauge WinTV®-NOVA-T-Stick (USB)


• Terratec Cinergy 1200 DVB-C PCI


• Hauppauge WinTV® HVR-4000 PCI (DVB-S2 + DVB-T + analog)


• ATI™ TV Wonder™ 600 USB (ATSC + analog antenna)

For a complete list of all supported TV tuner cards click here.

Interested in receiving news Nero products, as well as great offers and special discounts?
Click here and sign up for Nero newsletter.

The general terms and conditions of trade are previously rewarded business conditions. They are part of the sales contract that you have to agree when ordering using our web shop. Please read them before you order the product. If you have questions please contact legal@nero.com.

The general terms and conditions of trade are available here.

The security of confidential data using our web shop is of particular importance to us. The payment takes place on a special secure server. We warrant the data protection and the integrity of the data with this procedure.

Please find detailed information about personal data and privacy protection here.

If you have questions please don’t hesitate to contact us: legal@nero.com

Please check on the following points to narrow down the problem resp. solve it.

• Are the codecs necessary for playback available on the server?


• Have the necessary settings regarding the transcoding been made?


• Does the client support the streamed format?

Please check on the following points to narrow down the problem resp. solve it.

• Is the client UPnP™ enabled resp. DLNA® certified?

A list of supported UPnP™ devices can be found here.

• Possibly your firewall blocks connecting to the client. Please configure your firewall accordingly or deactivate it temporarily.
  
• Please check your network conection.

The folder "Collections" is created by default on installation of Nero MediaHome 4. If you index a folder that contains playlists in the formats PLS or M3U, you will be able to access these playlists via the "Collections" folder. E.g. all indexed video playlists will be in the folder "Videos", audio playlists in the folder "Music", etc.
Sadly it is not possible to create playlists using Nero MediaHome 4. You can make use of Nero ShowTime.

Access is restricted to 10 devices/media players simultaneously.