The problem is not caused by Nero directly.
Usually it is caused by a missing VCRedist module.

To solve the “atl100.dll is missing” problem on your system, it will be sufficient to install Microsoft Visual C++ 2010 SP1 manually. You can download Microsoft Visual C++ 2010 SP1 from following link:

http://www.microsoft.com/download/en/details.aspx?id=8328

After the manual installation, the error message will not appear again.

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.

Nero is offering the Ask Toolbar for download from its website as an added bonus to Nero customers. What better way to enhance the digital lifestyle than with a handy toolbar featuring great links and editing tools?

Nero ControlCenter is the central location for you to update and change the configuration of your Nero products.

You can easily uninstall the Ask Toolbar using the instructions below:

1. Close all open Web browsers


2. From the "Start" menu in Windows, select "Control Panel"


3. Select "Add/Remove Programs"


4. Select "Ask.com Bar"


5. Click "Change/Remove"

You can disable the LightScribe option in Nero Express. Click on the little arrow on the left side of the Nero Express window, select "Options".
Uncheck the box "always print LightScribe Label".

The LightScribe CD/DVD has a special color/thermal layer between the top and bottom layers; this layer can be heated by the laser in the recorder so that pictures and text can be burned on the CD/DVD.

You will find the Labelflash™ option in the menu "Extras" in Nero StartSmart as well as in Nero Burning ROM and in Nero Express (click on the little arrow on the left side of the Nero Express window). Also the option is available in Nero CoverDesigner.

LightScribe is a technology with which pictures or texts can be burned on the label side of discs with a laser.

Booting refers to loading the operating system when a computer is started. This is normally done from the hard drive. However, if you do not want to boot or cannot boot your computer from your hard drive for whatever reason, you can load an operating environment from the drive with a boot CD.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

A label refers to a label on a disc. Some drives, e.g. drives that use LightScribe or Labelflash™ technology, can transfer labels directly to special media.

An image refers to a single file on the hard drive that contains the image for a complete disc. A disk image can be used to create exact copies on media at a later point in time if problems occur during the write process or if no recorder is connected to your PC. The image requires as much free space on the hard drive as the contents of the original disc.

The Universal Disc Format is a platform-independent file system. File names can be up to 255 characters long; 8 and 16 bit character sets are supported.

The advanced SCCI programming interface is the interface between the software, the SCSI (Small Computer System Interface) card and the operating system of a PC. This permits communication between the SCSI device (e.g. a SCSI scanner) and the SCSI card. However, ASPI drivers are also required for ATA, ATAPI, USB and FireWire interfaces.

Labelflash is a technology with which pictures and texts can be burned on the label side of a disc with a laser.

Nero Burning ROM is the professional solution for burning your audio, data, and video discs, backing up entire discs, and much more. Features many advanced settings and options and supports a wide range of formats.

CD Text consists of additional information on a CD that can store e.g. music track titles and artists. CD Text is stored in the so-called lead-in area of the CD before the audio data starts. The display on the CD player shows the additional data. You must have a CD burner which supports CD Text to enable the CD Text to be written to a CD. In particular, CD Text can only be written in disc-at-once mode.

Nero is sure that its users will enjoy and benefit from such a great value-added bonus. The Ask Toolbar makes searching the web easier and even includes links to Nero’s web pages, which always have useful information and tutorials for Nero users.

A multisession refers to completing a disc in multiple cycles. After a first session has been written to the disc, information can then be added in another record because the disc has not been finalized.

Disc format defines the the format in which the data is organized on a disc. For example, the disc format DVD-VR is only supported by and can only be used with DVD-RW and DVD-RAM discs. For example, Video CD (VCD), Super Video CD (SVCD), miniDVD and (if supported) HD-BURN can be burned to CD-R and CD-RW disc formats. The technical optionsavailable, such as subtitle or multiple sound tracks, are a factor of the disc format.

The leadout is the ending area of user data on a data carrier that is used to close a session. If the disc has not been completed yet, the reference for the next session is stored here.

The MPEG-1 Audio Layer 3 audio format is used to reduce the size of audio files to a fraction of their original size (factor 1:10) with little loss of quality. You can estimate about 1 MB per minute as opposed to 10 MB for the original files. This value and the quality can vary depending on the complexity of the audio signal. The bit rate used can be used as a measure of quality. The higher the bit rate, the better the quality, but also the more memory required.

The Nero Gracenote Plug-in puts you in full control of your music library with advanced song and audio CD information such as titles, album name, and track number, plus album art for over 80 million songs on 6 million CDs!

The International Organization for Standardization defined the Universal Standard 9660 which determines the features of the CD. This format is platform-independent and can thus be read by computers with different operating systems. In order to ensure universal readability, the file names used should be as short as possible. (In a DOS environment no more than eight characters may be used).

No, the Ask Toolbar installation is not required for the operation of any Nero application.

No! The Ask Toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free. The Ask Toolbar was specifically designed to provide a great user experience free of any type of direct marketing, data collection, or other similar activities. In fact, the Ask Toolbar further improves your web experience by removing adware such as pop-ups.

An Audio CD can contain up to 74 minutes of audio sequences and individual tracks in hi-fi quality.
The storage capacity is 747 MB at a sample depth of 16 bit and a scan rate of 44.1 kHz.

Disc-At-Once refers to a method in which the laser in your recorder burns straight through in one session without turning off and on between each track. This method is best when recording Audio CDs you would like to play on your home or car stereo.

A multisession disc can contain several sessions that are not fixed. This way, more data can be added in new sessions at a later point in time, and the disc is not closed until it is full.

PopSwatter is a feature of the Ask Toolbar that blocks unwanted pop-up windows that try to open automatically. For example:

• Pop-up and pop-under ads


• Windows that open when you leave a site


• Windows that open after a page loads


• Windows that open when you close your browser

PopSwatter will allow windows that you intentionally click on to open. For example:

• Links that open in new windows


• Pop-ups from any site that you add to your "Safe List". Use the Change Preferences option of the PopSwatter menu to update this list

PopSwatter does not stop:

• Error windows


• Flash or DHTML windows within the browser


• Instant messaging windows


• Windows that open because of software or adware on your computer

Normalizing in audio technology is the process whereby analog and/or digital audio data is raised to a uniform volume level.

SecurDisc refers to a security technology that protects data carriers from unauthorized access.

Joliet refers to an extension of the ISO-9660 standard for file names. Joliet was designed by Microsoft in order to represent more characters. The file name can be up to 64 characters long and contain the letters A-Z, a-z, umlauts and the ß.

On-the-fly refers to a method for copying to a disc. The data is transferred directly from the original storage location to the disc to be burned. To do this, Nero uses a compilation, a small file that simply refers to the transferred data.

The compressor/decompressor encodes the data for recording or saving digitally and then decodes it for playback. Various software codecs are available such as Cinapak, Indeo, Quicktime, Video for Windows, etc. Hardware codecs include MPEG, H.261, Motion JPEG, etc.

Ripping refers to the process of extracting audio or video data from an optical storage medium onto a computer's hard drive in order to process it.

No, the Ask Toolbar does not monitor or report information about where you are traveling or what you do on Web sites.

Track-At-Once refers to a write method in which each track is written to the disc individually. The writing process is interrupted briefly after each track, i.e. the laser starts again for each track. With this write method, it is only possible to continue writing to a DVD sometimes and at a later stage. There is a pause of at least 27ms between tracks, which can be disruptive for Audio CDs.

The Ask Toolbar distributed through nero.com is available only for use with Internet Explorer 5.0 and greater.

Disc type refers to different optical storage media with different specifications. The best known are CD's and DVD's that can be written to once or multiple times, and which are manufactured with different storage capacities.

Digital Versatile Disc Random Access Memory is the first rewritable data carrier format developed. It is characterized by a distribution of sectors that makes it possible to achieve increased data integrity, quicker formatting, and improved error management in comparison to DVD+/-RW.

With an Audio CD, 75 sectors provide one second of played music. One sector consists of up to 98 frames; one frame contains 24 data bytes and 9 control bytes. Similarly, "frame" de-scribes a full screen in television and video technology. Two successive half images result in a full screen within a second due to interlacing.

The Audio Interchange File Format is an uncompressed audio file format from Apple® and represents a sort of counterpart to the WAV format from Microsoft. Files are larger than when using a compressed format, but the quality is higher. AIFF compressed is the compressed variation.

FireWire is an interface for the transfer of data at high speed; it was developed for hardware such as camcorders or hard drives. The serial high-speed bus allows for transfers of 100 to400 Mbit/s in the so-called IEEE 1394a or FireWire 400 standard and up to 3.20 Mbit/s in theso-called IEEE 1394b or FireWire 800 standard.

What are cookies?
Cookies are safe! They are short pieces of data that are sent to your computer when you visit a website. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features on our web site, including storing items in your Shopping Cart or receiving personalized recommendations.

Why do I need to enable cookies?
Cookie data lets the Nero Online Shop keep track of the items you want to buy and saves them until you are ready to purchase. In addition cookies allow us to better serve you by recommending similar items as well as help in fraud prevention.

How do I activate cookies?
To activate cookies, see the online help in your web browser. If you enable cookies and experience further problems, please check that your browser’s security settings are not set at too high a level and that you don’t have a firewall blocking cookies or javascript.

Store

A buffer underrun is an interruption in the data flow in the internal memory (e.g. of the recorder). A buffer underrun results from an interruption in the data flow to the internal buffer. The buffer continues to deliver data until it is finally empty. When recording, data is fed continuously to the recorder's buffer in order to keep a steady flow of data. If the steady flow of data is interrupted, the media becomes unusable. Most modern recorders have a protective mechanism against buffer underruns.

The book type defines the specification (e.g. DVD-, DVD+, DVD-ROM) of a DVD. In order toensure correct playback, the DVD specifications are defined in books so that all media can be read correctly. The specifications are defined in the so-called Rainbow Books, which are distinguished by means of their color (e.g. Yellow Book).

The session-at-once method is mainly used for recording on CD EXTRA. A first session with various audio files is recorded in a single process without switching off the laser. However, the CD is not closed, which means you can still write more data to it. Afterwards a second (data) session is written and then the disc is closed.

A block refers to the smallest information on a CD-ROM or hard drive that is addressable in one access and that is indicated in bits or bytes. Several blocks are combined into a sector.

Subchannel data on a disc contains additional information, such as CD Text or information on positions.

A buffer refers to temporary memory that records and delivers data that cannot be processed immediately as required. The buffer also allows for continuous data flow.

Cache is a faster buffer that is used in various areas of a computer to access larger data vo-lumes faster. Cache ensures a continuous flow of data.

The lead-in is the starting area (innermost area) of user data on a data carrier. This is where the table of contents and additional information concerning the disc is stored.

The WAV audio format, also called WAVE or Waveform audio format, is an audio format from Microsoft and uses no data compression. WAV is the counterpart to the AIF format from Apple.

Archive bits are used to identify files that have been edited. A file is only resaved during the next backup process if it was edited (and an archive bit is thus reset).

The Ask Toolbar is a tremendously powerful and totally customizable toolbar that installs directly onto your Web browser. Its design allows you to:

• Search the Web with Ask.com directly from your browser


• Block annoying pop-ups automatically


• Save pages and searches, and access them from anywhere


• Get Direct Answers to many popular searches like dictionary lookups and stock quotes

The Ask Toolbar is free to download and free to use.

• SecurDisc 3.0 – improved disc burning with increased security and reliability
• SecurDisc Surface Scan – pre-scan optical disc surface for potential errors before burning
• Nero DiscSpan – new support for all UDF compilations
• Integrated Nero MediaBrowser for access to Nero Kwik Media library assets

Installation problems with the respective package like VC Redist or Framework, can sometimes fail if there is already another version installed on the system. If these Windows component are already installed on your system, we can try to skip this step in the Nero 10 installation.
First download the current Nero 10 version from our website:

http://www.nero.com/eng/downloads-nero10-update.php

Then run the downloaded installer until the extraction process is complete and click on cancel to abort the installation. Open your temp directory by entering %temp% into the address field of the Windows Explorer and navigate to the extracted Nero folder NeroInstallFiles/Nero20100x (x for version). Open this folder and execute there the Nero.MultimediaSuite.MSI. Nero 10 should now get installed on your system.

Nero Burning Rom does provide Context menu entries by rightclicking on a file "Burn with Nero" "Burn Data Disc".
This does only apply for 32bit systems. For 64 bit systems the context menu feature is not available due to designs.

Updates for Nero Multimedia 10 are no longer released as a full update of the complete version due to the new update functionality of the Nero ControlCenter.
Instead of updating a complete version, Nero Multimedia Suite 10 allows to load smaller updates for each application available with the Nero 10 Multimedia Suite.
To do so, please proceed with the following steps.
• Start Nero Control Center.
• Click the “Update” tab to display the corresponding screen.
• Click the “Check for Updates” button to display if any updates are available.
• Select the applications you want to update.
• Click the “Update Now” button to begin the download and automatic update.
• The selected applications will now be updated.

Nero Multimedia Suite 10 has a feature allowing you to configure an automatic update scheduler at predefined intervals, such as daily, weekly or monthly updates.
Once activated, the scheduler will check new updates related to the applications available with the Nero Multimedia Suite 10 at the set interval.
If an update is available, a small popup window will appear among the task icons and display a notice. Clicking on the “Nero Updater” icon in the taskbar will open the “Update” window in Nero Control Center. You can then decide if you want to install updates.

Yes. Just select your data, and then right-click to access Nero Burning ROM options directly.

Yes. With integrated SecurDisc technology, you can protect your confidential data from unauthorized access with password protection. Additionally redundant disc sector burning provides reliable recovery and longer disc life plus SecurDisc now offers Blu-ray Disc burning.

No. Nero Multimedia Suite 10 includes Nero DiscSpan for splitting and burning oversized files to multiple discs (CD, DVD, or Blu-ray Disc) all in one go. Nero DiscMerge automatically joins spanned files back to their original format during restoration.

Installation problems with the respective package like VC Redist or Framework, can sometimes fail if there is already another version installed on the system. If these Windows component are already installed on your system, we can try to skip this step in the Nero 10 installation.
First download the current Nero 10 version from our website:

http://www.nero.com/eng/downloads-nero10-update.php

Then run the downloaded installer until the extraction process is complete and click on cancel to abort the installation. Open your temp directory by entering %temp% into the address field of the Windows Explorer and navigate to the extracted Nero folder NeroInstallFiles/Nero20100x (x for version). Open this folder and execute there the Nero.MultimediaSuite.MSI. Nero 10 should now get installed on your system.

Yes, with Gracenote, the standard in music recognition technology. Gracenote integration lets you instantly retrieve song titles, album names, track numbers and album art from a database of more than 100 million songs.

Yes, Nero DiscSpan and Nero DiscMerge are exclusive Nero technologies that allow you split oversized files to multiple discs or merge back the split data. Nero Burning ROM is currently the only software that lets you use different media types to burn into one such compilation.

Yes, you can create and burn iso and nrg image formats and burn cue and img image formats with Nero Burning ROM.

Firmware is software that has been installed on hardware during production (e.g. recorder, USB device, etc.). It is used for communication between the respective hardware and other software, e.g. when a USB device is connected to a PC.

A Super Video CD, abbreviated SVCD, is a CD format for movie files that uses the MPEG-2
video code to save. As a result, this disc format saves video files in a quality similar to an SVHS
video and can save up to 30 or 40 minutes of video with stereo sound on a 650 or 700
MB CD. SVCDs can be played back on an increasing number of DVD players and on the
PC, if your PC has the appropriate software and a drive that can read CD-R/RW discs.

Jitter refers to an abrupt and undesired change in the signal characteristics. Small gaps occur in the data stream as a result. Audio correction synchronizes the data by overlapping the sectors. This way, the gaps are not audible.