Frequently Asked
Questions
Questions
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
Please select the product with which you need help or enter a search query below:
Your Nero software includes certain features that require the activation of a third party patent. The activation of these patents is easy and free of charge. If you choose to activate the patent at a later time, you can still use the respective features, but you will receive periodic reminders that activation needs to occur within 30 days of your initial use of the product. After this 30-day period you must activate the patent technology before you can continue using the corresponding features.
Unfortunately, your license for Nero only allows you to use the Nero suite on one PC at a time. This message most likely indicates that you are attempting to use your Nero-licensed product on more than one PC. Please follow the dialog box in the activation window in order to obtain an additional license for your Nero software at a special discount price.
If more than 30 days have elapsed since your initial use of your Nero software, and you have not yet activated the required patent, you will not be able to use certain features. Though you are able to install these software components without any limitation, you must register them within 30 days of your first usage. After the 30 days have expired, you must activate the patent in order to continue to access the respective features.
Please send an e-mail to patent.activation@nero.com and explain the problem in detail. Do not forget to include your Nero software serial number in your e-mail.
Try adjusting your firewall settings to allow Nero access to the Internet, and/or lower your security index, and/or temporarily disable your security software.
Nero needs the http Port 80 to make a proper connection, so by adjusting your firewall or router, these ports become available.
If you have installed a software firewall you must allow the NeroPatentActivation.exe access to the Internet.
Nero needs the http Port 80 to make a proper connection, so by adjusting your firewall or router, these ports become available.
If you have installed a software firewall you must allow the NeroPatentActivation.exe access to the Internet.
In order to activate the patent, the file “neropatent.exe” needs to access the Internet. Please ensure that Nero’s activation is allowed to pass your firewall; it is safe.

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