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Frequently Asked
Questions
Questions
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
Please select the product with which you need help or enter a search query below:
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I have purchased a Nero 8 serial number
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.
I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.
I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.
Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.
I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.
I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.
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We regret to inform you that there is no Nero 6 version available supporting Windows Vista.
All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)
Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.
You can place your order directly on the secure Nero web shop.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
Your old serial number will be required during the order process.
Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.
If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)
Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.
You can place your order directly on the secure Nero web shop.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
Your old serial number will be required during the order process.
Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.
If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
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After purchasing Nero 8 online, the serial number will not automatically plug into the Nero product. You will need to launch the Nero StartSmart and enter the serial number to unlock the Nero 8 product. Steps to enter serial number: Launch Nero StartSmart>Click on burn icon in lower left corner>Toolbox>Nero ControlCenter>(In left panel) License>Add>type in your Nero 8 serial number and Click Add.
Website, Upgrade, Unlock, Trial Version, StartSmart, Software, Sales, Purchase, Product Setup, Order, Online, Launch, Installation, Download
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To unlock the trial version of Nero 9, you need to enter your Nero 9 serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows taskbar.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero 9 is changed into the full version of Nero 9.
To do so, please proceed as follows:
Click "Start" in the Windows taskbar.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero 9 is changed into the full version of Nero 9.
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To unlock the trial version of Nero MediaHome 4, you need to enter your Nero MediaHome 4 serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero MediaHome 4 is changed into the full version of Nero MediaHome 4.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero MediaHome 4 is changed into the full version of Nero MediaHome 4.
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Yes, the Nero suite and Nero MediaHome 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero MediaHome 4.
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Yes, the Nero suite and Nero Move it can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero Move it.
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To unlock the trial version of Nero Move it, you need to enter your Nero Move it serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero Move it is changed into the full version of Nero Move it.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the "License" entry on the left side.
→ The license screen is displayed.
Enter your serial number in the "New serial" input field and click the "Add" button.
→ Your trial version of Nero Move it is changed into the full version of Nero Move it.
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Yes, the Nero suite and Nero BackItUp 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero BackItUp 4.
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To unlock the trial version of Nero BackItUp 4, you need to enter your Nero BackItUp 4 serial number in the Nero ControlCenter.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the “License” entry on the left side.
→ The license screen is displayed.
Enter your serial number in the “New serial” input field and click the “Add” button.
→ Your trial version of Nero BackItUp 4 is changed into the full version of BackItUp 4.
To do so, please proceed as follows:
Click "Start" in the Windows Start menu.
Subsequently select the "All Programs" → "Nero" → "Nero ControlCenter" entries.
→ Nero ControlCenter will open.
In Nero ControlCenter, click on the “License” entry on the left side.
→ The license screen is displayed.
Enter your serial number in the “New serial” input field and click the “Add” button.
→ Your trial version of Nero BackItUp 4 is changed into the full version of BackItUp 4.
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First, uninstall the trial version / Essentials version of Nero BackItUp & Burn from your computer.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings""Control Panel""Software" entries.
The "Software" window is displayed.
Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights
The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings"
"Control Panel""Software" entries. The "Software" window is displayed.Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights
The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.
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The trial version of Nero 9 can be tested for 15 days from the date of installation without any restrictions, except BD-AV authoring and playback. After that period the Nero trial version will expire.
You can't live without Nero 9?
Place your order for a Nero 9 serial number in our Web shop. If you already own Nero 9 Essentials, Nero 8 or an older version of Nero, you can upgrade to Nero 9 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.
You can't live without Nero 9?
Place your order for a Nero 9 serial number in our Web shop. If you already own Nero 9 Essentials, Nero 8 or an older version of Nero, you can upgrade to Nero 9 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.
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