Nero
FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

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    TOP 5 FAQ for Nero 9

    What can I do if Nero doesn't accept my Nero serial number?
    Please check the following points if Nero does not accept your serial number:

    • Make sure that the latest update of your Nero version is installed.

    • Make sure that you're not having any typing errors.

    • Make sure that the correct Nero version is installed on your PC.


    You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
    Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
    Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
    Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
    Nero 6: 1Axx-xxxx-xxxx-…
    Nero 5: 15xx-xxxx-xxxx-…

    If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.
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    On how many systems/PCs can I install my Nero version?
    If you own only one serial number for Nero you are allowed to install the software on only one PC / laptop. You can find this information in the EULA:
    http://www.nero.com/enu/end-user-agreement.html

    To install it on a second PC / laptop you need to buy a second license.

    We currently have a special offer for you:
    If you decide to order the second license now you will get a special rebate code for your second Nero serial number.

    In case you are interested in a second license, please contact our sales department directly to receive an individual proposal:

    Customers from the USA, Canada, Mexico and Latin America please use the following link:
    http://www.nero.com/enu/customer-service-form.html

    Customers from Australia and Asia please use the following link:
    http://www.nero.com/ena/customer-service-form.html

    Customers from all other countries please use the following link:
    http://www.nero.com/eng/customer-service-form.html
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    I get CRC errors during the installation.
    This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

    You may want to download from another system and then bring over to your
    system and install.
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    How can I register my Nero software?
    You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

    Please click here to get to the product registration page.
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    I'm having problems installing your software. What can I do?
    It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

    If you will still experience problems please contact our technical support and provide the following information:
    • Send a screenshot which shows the exact error message you get.
    • Send the installation log files by using our GetSupportFiles tool.

    Download the tool GetSupportFiles and perform the following steps:

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

    The following information will be collected in the NeroSupport.cab:
    Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag
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