Nero 6 • Frequently Asked Questions

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

We regret to inform you that there is no Nero 6 version available supporting Windows Vista.

All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)

Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.

You can place your order directly on the secure Nero web shop.

Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here

Customers from Australia and Asia please use the following link:
Please click here

Customers from all other countries please use the following link:
Please click here

Your old serial number will be required during the order process.

Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.

If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.

Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here

Customers from Australia and Asia please use the following link:
Please click here

Customers from all other countries please use the following link:
Please click here

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

No, Nero Linux 3 is only designed for Linux operating system so it´s not possible to install Nero Linux 3 on Windows. Currently the following Linux Distributions are supported:

• Red Hat Enterprise Linux 4


• SuSE Linux 10.0


• Fedora 4


• Debian GNU/Linux 3.1


• Ubuntu 5.10

Nero Linux 3 supports all higher versions of the above supported distributions.