Nero 6 • Frequently Asked Questions

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

Nero Ultra Edition (Enhanced)
Nero Ultra Edition is the name of the full Nero package sold in North America (USA, Canada, Mexico and Latin America).
Nero Ultra "Enhanced" is the name of the latest update of Nero 7 Ultra Edition.

Nero Premium Edition (Reloaded)
Nero Premium is the name of the full Nero package sold in all other countries.
Nero Premium "Reloaded" is the name of the latest Update of Nero Premium.

Nero Essentials/OEM
Nero Essentials/OEM are versions of Nero that do not contain all the features of the retail version.
Please note that the recorder manufacturers, who bundle their hardware with Nero software, decide which features will be implemented in the Nero Essentials/OEM version so Essentials or OEM versions do not have the full functionality of a full version.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.

Updates
Updates within one Nero version are free of charge.
If you already own a copy of Nero 8, you can update for free to all upcoming Nero 8 updates, no matter if you own a full version of Nero 8 or a Nero 8 Essentials version.

Upgrades
If you use Nero 8 Essentials, Nero 7 or an older version of Nero, you can upgrade to Nero 8 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.

Upgrades are available as serial number only. If you want to receive an installation disc, please add the Backup DVD to your cart. We do not offer retail CD packages as upgrade.

Note:
Your old Nero serial number is required during the order process.
Nero serial numbers are structured as follows:

Nero 8 Essentials: 2k2x-xxxx-xxxx-….
Nero 7: 1Cxx-xxxx-xxxx-…. or 4Cxx-xxxx-xxxx….
Nero 6: 1Axx-xxxx-xxxx…
Nero 5: 15xx-xxxx-xxxx-….

If you cannot find your serial number, please click here.

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

The MP3/mp3PRO plug-in is not included in all Nero versions.

OEM and Essentials versions of Nero never include the MP3/mp3PRO plug-in. All OEM and Essentials versions are limited versions and are mostly sold as a bundle with a hardware device. You can send your serial number by email to us. We will verify if the MP3/mp3PRO plug-in is part of your licence or not. The full versions of Nero 7 (since verion 7.5.7.0) and Nero 8 already include the mp3PRO-plug-in.

If the MP3/mp3PRO plug-in is not part of your licence can order the mp3PRO plug-in directly in our online store.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

Those offers can be so called OEM versions (Nero 5 or 6) or Essentials (Nero 7). These versions do not have the full functionality of a full Nero version. The sale of these versions is allowed in Germany, Austria, Eastern Europe and China. According to the current legal situation, the sale in other countries is not allowed without the bundled hardware (e.g. recorders or pc systems).
It is also possible that very cheap versions are illegal ones. Please don’t hesitate to send the offer (link, screenshot, etc.) to legal@nero.com so we can check the offer for you.

This is caused by one of the below issues.

For Windows 95/98/ME:

The Nero WNASPI32.DLL did not install or was deleted or damaged. Simply download our NEASPIEN.EXE (NEASPIFR.EXE for French users) file from our web site at
ftp://ftp6.nero.com/NeroASPIdt.exe
and install following the readme file.

OR

You had CD Creator on your system, or some other software, and you just uninstalled it and when you did this, it also uninstalled the C:\Windows\Systems\WNASPI32.DLL driver. You must replace this driver from the Windows installation disc, or go to a colleague’s computer with the same OS and copy his driver and place into your C:\Windows\Systems directory

For Windows 2000/NT or XP:

Just download the WNASPI32.DLL file from our web site at
ftp://ftp6.nero.com/wnaspi32.dll
Important Note: For Windows XP Only. If you have Nero in 'Compatibility mode' you will get this error message even if you have our WNASPI32.DLL File in the Nero directory. To resolve, you must disable the option for "Run this program in Compatibility mode for:"
You do this by going into the folder Programs => Ahead => Nero/NeroExpress and right click on nero.exe and go to it's Properties and then to the Compatibility Tab and disable this option here.

Please send your serial number to the address: legal@nero.com.
We appreciate to verify your serial number and help you with the problem.

No, Nero Linux 3 is only designed for Linux operating system so it´s not possible to install Nero Linux 3 on Windows. Currently the following Linux Distributions are supported:

• Red Hat Enterprise Linux 4


• SuSE Linux 10.0


• Fedora 4


• Debian GNU/Linux 3.1


• Ubuntu 5.10

Nero Linux 3 supports all higher versions of the above supported distributions.

It is not possible to transcode MIDI files in another audio format directly or to create an audio CD with them. In order to handle this issue please follow these steps:

• Put your Soundcard into record mode


• Doubleclick on the speaker symbol in the task tray


• Go to Options – properties - mark the Record tab (be sure to choose the wavemix, stereomix or "What you hear" option, depending of your soundcard)


• Open and prepare Nero WaveEditor
  - Activate the record button.
  - Make sure that the incoming signal is not distorted.
  - Disable the digital monitoring.
  - Start the record.

Playback the midi files with Nero Showtime. They will now be recorded with the WaveEditor.
Edit now the recorded file (cutting the silence at the beginning, compress, normalize and so on) and save it in the suitable audio format (wav, mp3, mp4 etc.).

Do you have questions about your order? Help is available!
Before you contact our technical support, please take a look to see if a resolution to your problem is published here.

Nero’s Online Shop is managed by Asknet AG.
Please click here to find FAQs about ordering as well as customer service contacts for Asknet.