Your Nero software includes certain features that require the activation of a third party patent. The activation of these patents is easy and free of charge. If you choose to activate the patent at a later time, you can still use the respective features, but you will receive periodic reminders that activation needs to occur within 30 days of your initial use of the product. After this 30-day period you must activate the patent technology before you can continue using the corresponding features.

Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

Unfortunately, your license for Nero only allows you to use the Nero suite on one PC at a time. This message most likely indicates that you are attempting to use your Nero-licensed product on more than one PC. Please follow the dialog box in the activation window in order to obtain an additional license for your Nero software at a special discount price.

I have purchased a Nero 8 serial number
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.

I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.

I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.
Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

If more than 30 days have elapsed since your initial use of your Nero software, and you have not yet activated the required patent, you will not be able to use certain features. Though you are able to install these software components without any limitation, you must register them within 30 days of your first usage. After the 30 days have expired, you must activate the patent in order to continue to access the respective features.

Nero Digital is a Codec. Basically the Codec adopts the MPEG-4 standard but has some extensions, e.g. Subtitles, chapter creation, 2 Audio-streams and navigation (soon). It is our reaction to the MPEG-4 Standards but it is 100 % standard compliant, including MPEG-4 Part 10, AVC [Advanced Video Coding or H.264]. According to this, it is a perfect position to use the vantages of the HD Technologie of the next generation, including HD-DVD, Blu-ray, VOD and HD broadcasting. It contains MPEG-4 ASP (Advanced Simple Profile) video as well, like DivX and Apple; MPEG-4 AAC audio like iTunes and 3GP mobile; using the MP4 file container. Compared to the DivX format which uses its own containers, the Codec is technologicaly seen very free – equally opposed to Microsoft, Real and Apple with its own DRM (Digital Rights Management) extensions. In principle, files created with Nero Digital are supported by a wide range of Hardware and Software if the MPEG-4 standard was followed. That is why Nero Digital does extremely fit to the future, especially if you consider that both HD-DVD and Blu-ray together with VC-1 [Windows Media 9] have adopted AVC as obligatory Codecs for the next DVD-Generation.

Please send an e-mail to patent.activation@nero.com and explain the problem in detail. Do not forget to include your Nero software serial number in your e-mail.

Nero Ultra Edition (Enhanced)
Nero Ultra Edition is the name of the full Nero package sold in North America (USA, Canada, Mexico and Latin America).
Nero Ultra "Enhanced" is the name of the latest update of Nero 7 Ultra Edition.

Nero Premium Edition (Reloaded)
Nero Premium is the name of the full Nero package sold in all other countries.
Nero Premium "Reloaded" is the name of the latest Update of Nero Premium.

Nero Essentials/OEM
Nero Essentials/OEM are versions of Nero that do not contain all the features of the retail version.
Please note that the recorder manufacturers, who bundle their hardware with Nero software, decide which features will be implemented in the Nero Essentials/OEM version so Essentials or OEM versions do not have the full functionality of a full version.

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download.

I have registered my copy of Nero
If you have registered your Nero serial number it on our web site, please proceed as follows:

• Login to the following website using your registered e-mail address and your password:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Serials entry.

• The Registered Nero serials window will open.

• Click the Display link behind the product name of the registered serial number.

• Your serial number will be displayed.

Nero 8 is still installed on my system
If Nero is still installed on your computer, you can find the serial number in the registry.
Please proceed as follows:
If you are using Windows®, click Start to open the Windows® start menu.
Select Run from the menu
• The Run window will open.
Enter "regedit" in the Open text field and click the OK button.
• The Registry Editor window will open.
You will find your serial number on the left side in the navigation tree.
Follow the path
HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
• Your serial number is displayed next to the "Serial8" entry. It is structured as follows:
1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Write down your serial number.

Nero 8 is not installed on my computer. I own a Nero 8 retail CD version of Nero.
If Nero is not installed on your computer, you can find the serial number for the Nero 8 retail CD version on a white sticker on the CD jewel case.

Nero 8 is not installed on my computer. I have purchased a download version (serial number) in the Nero Web shop.
Login to our online shop with your email address and password:
https://shopping.nero.com/cgi-bin/pages/login/ml=EN
Click the Resend order mail link and you will receive the order confirmation e-mail again including your Nero serial number.
If you do not remember the password you can request a new one.

Nero 8 is not installed on my computer. I have purchased a new PC/Laptop, Nero was pre-installed on my computer.
Computers and laptops with pre-installed Nero software are delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.

Nero 8 is not installed on my computer. I have purchased a new DVD recorder, Nero was bundled with this new drive.
Your new DVD recorder was delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.

The standard installation of Nero 8 does not automatically install InCD.
Follow the step below to install InCD.
In Nero StartSmart click on the Nero StartSmart logo in the left corner at the bottom and select:

• Toolbox


• Nero ControlCenter


• Setup


• Modify

Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.

Updates
Updates within one Nero version are free of charge.
If you already own a copy of Nero 8, you can update for free to all upcoming Nero 8 updates, no matter if you own a full version of Nero 8 or a Nero 8 Essentials version.

Upgrades
If you use Nero 8 Essentials, Nero 7 or an older version of Nero, you can upgrade to Nero 8 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.

Upgrades are available as serial number only. If you want to receive an installation disc, please add the Backup DVD to your cart. We do not offer retail CD packages as upgrade.

Note:
Your old Nero serial number is required during the order process.
Nero serial numbers are structured as follows:

Nero 8 Essentials: 2k2x-xxxx-xxxx-….
Nero 7: 1Cxx-xxxx-xxxx-…. or 4Cxx-xxxx-xxxx….
Nero 6: 1Axx-xxxx-xxxx…
Nero 5: 15xx-xxxx-xxxx-….

If you cannot find your serial number, please click here.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".

Please read chapter 4 of our EULA.

Try adjusting your firewall settings to allow Nero access to the Internet, and/or lower your security index, and/or temporarily disable your security software.

Nero needs the http Port 80 to make a proper connection, so by adjusting your firewall or router, these ports become available.

If you have installed a software firewall you must allow the NeroPatentActivation.exe access to the Internet.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

The MP3/mp3PRO plug-in is not included in all Nero versions.

OEM and Essentials versions of Nero never include the MP3/mp3PRO plug-in. All OEM and Essentials versions are limited versions and are mostly sold as a bundle with a hardware device. You can send your serial number by email to us. We will verify if the MP3/mp3PRO plug-in is part of your licence or not. The full versions of Nero 7 (since verion 7.5.7.0) and Nero 8 already include the mp3PRO-plug-in.

If the MP3/mp3PRO plug-in is not part of your licence can order the mp3PRO plug-in directly in our online store.

You can register your Nero software within the My Nero community. When creating a My Nero account you will be able to enter your serial number and register your software.

Please click here to get to the product registration page.

In order to activate the patent, the file “neropatent.exe” needs to access the Internet. Please ensure that Nero’s activation is allowed to pass your firewall; it is safe.

If you don’t have the current version of Nero BackItUp ImageTool, you can download a new version.

To do this, please proceed as follows:
• Open Nero BackItUp
• Click on Help>Nero on the Web

Now a new window appears.

Please choose "Download BackItUp ImageTool" in that window.

After that a .zip file will be downloaded.
That file contains the folder "BackItUp_ImageTool".

Please repalce the folder "BackItUp_ImageTool" in the directory C:\Programms\Nero\Nero 7\Nero BackItUp
with the folder of the .zip file.

Now you can create a new Bootimage with Nero BackItUp. That Bootimage will contain the newest version of the ImageTool.

Those offers can be so called OEM versions (Nero 5 or 6) or Essentials (Nero 7). These versions do not have the full functionality of a full Nero version. The sale of these versions is allowed in Germany, Austria, Eastern Europe and China. According to the current legal situation, the sale in other countries is not allowed without the bundled hardware (e.g. recorders or pc systems).
It is also possible that very cheap versions are illegal ones. Please don’t hesitate to send the offer (link, screenshot, etc.) to legal@nero.com so we can check the offer for you.

You can either disable Nero Scout completly or you can only remove the “search” option from the task bar.

• Open "My Computer", make a right click on "Nero Scout", select "options".


• Uncheck the box “enable Nero Scout” in order to disable Nero Scout.

If you want to remove Nero Scout from the task bar, uncheck the box „Show NeroDesktop Search“.

We are currently making this offer as an optional download with the Nero packages, at the user's choice and discretion.