This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

In rare cases it was reported to us that during the installation of a certain version of Nero (Nero 9.0.9.4c) on a Windows Vista operating system, the installation was aborted.
The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.

Please proceed as follows:

1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9


Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.


1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:

Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.

2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)

Download and install the latest Nero 9 version from our website.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.


If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our our website.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

The standard installation of Nero 9 does not automatically install InCD.

At this time it is not yet possible to additionally install InCD through the Nero ControlCenter.
To install and use InCD, you have to completely reinstall Nero 9.
Please select the installation type "Custom". Now you can select InCD and install it along with the other programs of the Nero 9 Suite.

We apologize for any inconveniences this may have caused.

Each and every of our updates contains the complete set of functions of the original version as offered on an installation disc. It is not merely an "add-on" of files to the previous version. In consequence, you can install and run it without prior versions installed.

Please note that the template packs for Nero Vision, the help files and manuals are not available in this version.
These files have to be downloaded seperately:

• Template packs


• Help files


• Manuals

The reason is that the version availabe through Asknet includes installation files for the .NET Framwork and DirectX 9. That is why the Asknet version is larger than the update available at nero.com.

Please note that the template packs for Nero Vision, the helpfiles and manuals are not available neither in the download from Asknet nor with the update.

These files have to be downloaded seperately:

• Template packs


• Helpfiles


• Manuals

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

The trial version of Nero 9 can be tested for 15 days from the date of installation without any restrictions, except BD-AV authoring and playback. After that period the Nero trial version will expire.

You can't live without Nero 9?
Place your order for a Nero 9 serial number in our Web shop. If you already own Nero 9 Essentials, Nero 8 or an older version of Nero, you can upgrade to Nero 9 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.