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FAQ - Nero 9
It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.
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Search: vista
We regret to inform you that there is no Nero 6 version available supporting Windows Vista.
All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)
Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.
You can place your order directly on the secure Nero web shop.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
Your old serial number will be required during the order process.
Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.
If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)
Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.
You can place your order directly on the secure Nero web shop.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
Your old serial number will be required during the order process.
Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.
If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.
Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here
Customers from Australia and Asia please use the following link:
Please click here
Customers from all other countries please use the following link:
Please click here
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In rare cases it was reported to us that during the installation of a certain version of Nero (Nero 9.0.9.4c) on a Windows Vista operating system, the installation was aborted.
The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.
Please proceed as follows:
1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9
Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.
1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:
Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.
2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)
Download and install the latest Nero 9 version from our website.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.
If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our our website.
The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.
Please proceed as follows:
1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9
Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.
1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:
Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)
Download and install the latest Nero 9 version from our website.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our our website.
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Yes, you can install Nero 9 on Windows Vista® and Windows Vista® SP1 in 32 bit and 64 bit Windows Vista® versions.
Was this FAQ helpful to you?
Regrettably this is an inappropriate phrasing: what was meant is that Nero 9 is compatible with Windows Vista®, no matter if a service pack (SP) is installed or not. Nero 9 should install without problem on computers running with a certified Windows Vista® operation system. This applies for 32bit and 64bit versions of Windows® Vista and you should not face any problems installing Nero 9 on your certified Windows Vista® OS.
The text on the box says the following:
Windows Vista®(no SP or SP1)
This means that Nero 9 will work with Windows Vista® without a Service Pack as well as with Windows Vista® with Service Pack 1.
Detailed system requirements can be found on our website.
The text on the box says the following:
Windows Vista®(no SP or SP1)
This means that Nero 9 will work with Windows Vista® without a Service Pack as well as with Windows Vista® with Service Pack 1.
Detailed system requirements can be found on our website.
Was this FAQ helpful to you?
Unlike Windows XP, Windows Vista recognizes every input option of your sound card as a separate device. Therefore, you first have to select the desired sound card input in the "Device Settings". To do so, please proceed as follows:
Open Nero WaveEditor/Nero SoundTrax and then select the "Options" → "Device Settings" entries in the menu bar.
→ The "Device Settings" window will open.
You can now select the desired input device.
After that, the Master Volume entry in the Recording Console represents the input device selected in the Device Settings window.
Open Nero WaveEditor/Nero SoundTrax and then select the "Options" → "Device Settings" entries in the menu bar.
→ The "Device Settings" window will open.
You can now select the desired input device.
After that, the Master Volume entry in the Recording Console represents the input device selected in the Device Settings window.
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