"Get Support Files" gathers all
available log files of different Nero applications, system information,
installed software, and much more.
Download the file "GetSupportFiles.zip", save this file to your desktop. Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. The window “C:\WINDOWS\system32\cmd.exe“ will open. The execution of the tool may take some minutes.
You can track the single steps in the displayed window. After the tool has run successfully, you will find a file called "NeroSupport.cab" on your desktop. Please send us this file as an email attachment if you contact technical support.
Additionally, we would like to point out some unique properties of the application "GetSupportFiles":
The application gathers the following information:
Nero suggests that you check the file created by "GetSupportFiles"
and remove private information that you don’t want to transfer to Nero.
By sending the information as listed above you agree to the following:
Nero AG may use the information provided to confirm, change, bill, monitor, and resolve problems with the quality of their products and/or services.
Nero AG may also use the information, including those aggregated, to develop or enhance their products and/or services.
Furthermore we’d like to point out that Nero AG may access or disclose information about you, including the content of your communications, in order to:
(a) comply with the law or respond to lawful requests or legal process;
(b) protect the rights or property of Nero or our customers, including the enforcement of our agreements or policies governing your use of the services and/or products;
(c) act on a good faith belief that such access or disclosure is necessary to protect Nero’s employees, customers or the public or in regard to other legal or regulatory requirements due to extenuating circumstances.
For more information please read Nero’s privacy statement available at:
This declaration of yours can, at any time be repealed, by contacting lglnrcm
If you do not agree to the above then you must not use the "GetSupportFiles" application.