Nero
Contact
Chat with us!

E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Customer Service - Contact Form

Phone:

You can contact the Nero Customer Service department by e-mail or call 0871 500 0021.
(£ 0,10 per minute from the UK)
Monday to Thursday - 9am to 4pm GMT
Friday - 9am to 3pm GMT (excluding holidays)

Mail:

Nero EMEA Sales GmbH
Inside Sales & Customer Care
Im Stoeckmaedle 13
76307 Karlsbad
GERMANY

Fax: (Office Germany)

+49 (0) 7248 928 299
("+" is the prefix to use for international calls)

Do you have questions about your order or the status of your purchase?
Please take a look at our Frequently asked questions (FAQs) before contacting our support team.

Questions regarding your order will be handled by our partner Asknet AG who manages the Nero Online Shop. FAQs and the contact template to Asknet customer service can be found here.

Live Chat:

Please contact our staff through our free online chat service.


Mo-Fr 8am - 4pm (GMT)

E-mail:

For your convenience, a standard inquiry e-mail form is available here:
Technical Support - Contact Form

Technical Support Hotline:

Technical Support Hotline is available in the following countries:
Austria
Belgium
France
Germany
Great Britain
Italy
Netherlands
Spain
Switzerland

Mail:

Nero Development & Services GmbH
Im Stoeckmaedle 18
76307 Karlsbad
GERMANY

Fax: (Office Germany)

+49 (0) 7248 928 499
("+" is the prefix to use for international calls)