- Questions généralesLe service clientèle de Nero est heureux de vous apporter tous les conseils nécessaires sur les produits et applications, ainsi qu’une aide personnalisée sur des numéros de série perdus, des promotions, des questions sur l’achat ou plug-in Nero.Contact
- Questions concernantVous avez des questions concernant votre commande ?Contact
- Support techniqueVous avez des questions techniques concernant nos produits? Voici de l’aide!Contact
E-mail:
Un formulaire standard e-mail est mis à disposition pour nous contacter facilement :
Service clientèle - Formulaire de contact
Courrier :
Nero EMEA Sales GmbH
Inside Sales & Customer Care
Im Stoeckmaedle 13
76307 Karlsbad
ALLEMAGNE
Fax: (Bureau Allemagne)
+49 (0) 7248 928 299
( le '+' est le préfixe que vous utilisez pour les appels internationaux)
Vous avez des questions concernant votre commande ? Voici de l'aide ! Avant de prendre contact avec le support technique, veuillez regarder ci-dessous afin de voir si la solution à votre problème ne s'y trouve pas.
La boutique en ligne de Nero est gérée par Asknet AG. Veuillez . Fare cliquer ici pour consulter les FAQ relatives à la commande ou contacter le service clientèle Asknet.

Hotline :
La hotline du support technique est disponible dans les pays suivants :
Austria
Belgium
France
Germany
Great Britain
Italy
Netherlands
Spain
Switzerland
Support gratuit par e-mail :
Un formulaire standard e-mail est mis à disposition pour nous contacter facilement :
Support technique – Formulaire de contact
Courrier :
Nero Development & Services GmbH
Im Stoeckmaedle 18
76307 Karlsbad
ALLEMAGNE
Fax: (Bureau Allemagne):
+49 (0) 7248 928 499
(le '+' est le préfixe que vous utilisez pour les appels internationaux) .
Technical Support Hotline: 0900 - 520322 (3,13 CHF per minute)
This hotline is available on German working days, Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).
This hotline is at your own expense and provides only German-speaking support! There is no call waiting.
Technical Support Hotline: 0900 - 20 70 707 (0,80 Euro per minute)
This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.
Technical Support Hotline: 0899399818 (0,80 Euro per minute)
This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).
As of September 15, 2008, the Italian Telecommunications Authorities will limit the access, from landlines, to premium rate numbers. To be able to contact our helpdesk service, we kindly request you to contact the Telecommunications Authorities at the toll free number 4.81.81 in order to obtain a PIN an re-activate your access. Our apologies for the inconvenience caused.
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.
Technical Support Hotline: 0905 076 0397 (£ 0,75 per minute)
This hotline is available Monday to Friday from 8am to 6pm GMT. (excluding holidays)
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy please try again later.
Technical Support Hotline: 0900 - 5203220 (1,86 Euro per minute)
The hotline is available on German working days, Monday to Thursday from 9 am to 5 pm and Friday from 9 am to 4 pm (CET).
This hotline is at your own expense! There is no call waiting.
Technical Support Hotline: 80 73 003 02 (0,89 Euro per minute)
This hotline is available Monday to Friday from 9.00 am to 6.00 pm CET
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.
Technical Support Hotline: 0899 650 064 (1,35 Euro per call + 0,34 Euro per minute)
This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.
Technical Support Hotline: 0903 - 99 327 (1,12 Euro per minute)
This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).
Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.the line or hang up and try again later.
Technical Support Hotline: 0900 - 520322 (2,16 Euro per minute)
This hotline is available on German working days.
Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).
This hotline is at your own expense and provides only German-speaking support!
There is no call waiting.

Acheter
Français (Change)













