It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

No! The Ask Toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free. The Ask Toolbar was specifically designed to provide a great user experience free of any type of direct marketing, data collection, or other similar activities. In fact, the Ask Toolbar further improves your web experience by removing adware such as pop-ups.

What are cookies?
Cookies are safe! They are short pieces of data that are sent to your computer when you visit a website. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features on our web site, including storing items in your Shopping Cart or receiving personalized recommendations.

Why do I need to enable cookies?
Cookie data lets the Nero Online Shop keep track of the items you want to buy and saves them until you are ready to purchase. In addition cookies allow us to better serve you by recommending similar items as well as help in fraud prevention.

How do I activate cookies?
To activate cookies, see the online help in your web browser. If you enable cookies and experience further problems, please check that your browser’s security settings are not set at too high a level and that you don’t have a firewall blocking cookies or javascript.

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