Acheter
Français (Change)
- I want to
- Acheter Nero 9
- Obtenir une version d'essai de Nero 9
- Obtenir une version gratuite de Nero 9
- Acheter Nero BackItUp & Burn
- Obtenir une version d’essai de Nero BackItUp & Burn
- Acheter Nero Move it
- Obtenir une version d’essai de Nero Move it
- Enregistrer mon produit
- Obtenir un support technique
- M'abonner aux nouvelles de Nero
Questions fréquemment
posées
posées
Nous pensons que vos questions doivent trouver réponse rapidement : nous avons donc créé une liste des questions fréquemment posées qui pourra vous être utile. Si vous n’y trouvez pas de réponse satisfaisante, notre équipe de support se fera un plaisir de vous aider.
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Category: Installation
It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.
If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.
Download the tool GetSupportFiles and perform the following steps:
Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.
The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag
If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.
Download the tool GetSupportFiles and perform the following steps:
Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.
The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag
- Assurez-vous de ne pas avoir commis d'erreur de frappe.
Les numéros de série Nero se présentent comme suit :
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4 : 9Mxx-xxxx-xxxx-… ou 2Mxx-xxxx-xxxx-…
Nero 8 : 1K2x-xxxx-xxxx-… ou 2K2x-xxxx-xxxx-…
Nero 7 : 1Cxx-xxxx-xxxx-… ou 4Cxx-xxxx-xxxx-…
Nero 6 : 1Axx-xxxx-xxxx-…
Nero 5 : 15xx-xxxx-xxxx-… - Assurez-vous que la version correcte de Nero est installée sur votre ordinateur.
Vous ne pouvez pas installer Nero 9 en utilisant un numéro de série de Nero 8. - Si Nero n'accepte pas votre numéro de série Nero, veuillez envoyer un courrier électronique à notre équipe de service clientèle en indiquant votre numéro de série Nero ainsi qu'une preuve d'achat.
No, the Ask Toolbar installation is not required for the operation of any Nero application.
Oui, la suite Nero et Nero MediaHome 4 peuvent se trouver sur le même système. Vous n'êtes pas tenu de désinstaller votre copie de Nero avant d'installer Nero MediaHome 4.
This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.
You may want to download from another system and then bring over to your
system and install.
You may want to download from another system and then bring over to your
system and install.
