I have registered my copy of Nero
If you have registered your Nero serial number it on our web site, please proceed as follows:

• Login with your registered e-mail address and your password to the following website:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Serials entry.
  → The Registered Nero serials window will open.


• Click the Display link behind the product name of the registered serial number.
  → Your serial number will be displayed.

I have registered my copy of Nero
If you have registered your Nero serial number on our website, please proceed as follows:

• Login to the following website using your registered e-mail address and your password:
  https://register.nero.com/eng/login.asp


• Click the My Home tab and then the My Serials entry.

→ The Registered Nero serials window will open.

• Click the Display link behind the product name of the registered serial number.

→ Your serial number will be displayed.

Nero 6 is still installed on my system
If Nero is still installed on your PC, you can find the serial number in the registry.
Please proceed as follows:
Click "Start" in the Windows start menu.
Click the "Run" command.
→ The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
→ The registry window will open.
You will find your serial number on the left side in the navigation tree.
Simply go into the path
HKEY_LOCAL_MACHINE\Software\ahead\Nero – Burning Rom_Info
and double-click the "Serial" entry.
→ Your serial number is listed in this location. It is structured as follows:
1Axx-xxxx-xxxx-xxxx-xxxx-xxxx
Please write down your serial number.

Nero 6 is not installed on my computer. I own a Nero 6 retail CD version of Nero.
If Nero is not installed on your PC, you can find the serial number for the Nero 6 retail CD version on the inside cover of the Nero CD case.

Nero 6 is not installed on my computer. I have purchased a download version (serial number) in the Nero web shop.
Please contact sales@nero.com and provide your complete ordering details.

Nero 6 is not installed on my system. I have purchased a computer/laptop, Nero was pre-installed on my computer.
Computers and laptops with pre-installed Nero software are delivered with a Nero 6 OEM version.
→ You have received a Nero 6 installation disc.
The Nero 6 OEM serial number is either printed on the CD paper sleeve or your copy of Nero 6 OEM has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 6. Simply start the installation directly from your Nero 6 OEM installation disc.

Nero 6 is not installed on my system. I have purchased a new DVD recorder, Nero was bundled with this new drive.
Your new DVD recorder was delivered with a Nero 6 OEM version.
→ You have received a Nero 6 installation disc.
The Nero 6 OEM serial number is either printed on the CD paper sleeve or your copy of Nero 6 OEM has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 6. Simply start the installation directly from your Nero 6 OEM installation disc.

The functionality of Nero PhotoSnap is implemented in several Plug-ins. Each Plug-in is a DLL file in the Nero PhotoSnap directory. If some functionality is missing in Nero PhotoSnap, the reason for this is most likely bad or missing plugins or plugin registration. Please check at first if all required files are present:

1. The Nero PhotoSnap directory (usually for Nero 7 "C:\Program Files\Nero\Nero 7\Nero PhotoSnap" but the exact path depends upon your settings at install time) has to contain at least the following Plug-in files:
   "BasicFilters.dll", "FImgPlg.dll", "PhotoEffects.dll" and "XImgPlg.dll". If one or more files are not available, then this is the cause of your problems. This can be fixed by reinstalling Nero.


2. If all of these files are present, then please try to register the Plug-ins again. The first step is to launch Nero PhotoSnap. In Nero PhotoSnap please use the "Hammer" toolbar symbol and open the options dialog. Then please click on "Plug-ins....". Now click on "unregister all" and click on "yes". Then please close both dialogs. Now use the hammer toolbar symbol again and click on "search Plug-ins". Click on "Start". Nero PhotoSnap should now find 4 Plug-in dlls. If not, then either the Plug-in path is incorrect (should point to your Nero PhotoSnap directory - see 1) or some Plug-in dlls are missing (see also 1). If all 4 plugins have been found, then please click on "register". Now close and reopen Nero PhotoSnap.
   The problem should now be solved. If it still occurs, please send our support a list of files in your Nero PhotoSnap directory together with the file version information.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

Il peut arriver que nos serveurs soient défaillants ou que notre site Web soit soumis à un volume de trafic inhabituel au moment du téléchargement.
Dans ces deux cas, réessayez plus tard le même jour ou, si c'est le week-end et que le serveur est défaillant, réessayez le lundi que celui-ci soit rétabli. Nous mettons à votre disposition jusqu'à six serveurs pour le téléchargement, il est alors très peu probable qu'ils tombent tous les six en panne en même temps.

La plupart du temps, le problème ne se situe pas de notre côté de la connexion. Pour résoudre les problèmes de votre côté, procédez comme suit :

- Désactivez l'anti-virus, la protection Norton ou tout programme similaire.
- Si vous êtes sur votre lieu de travail, informez-vous auprès de votre responsable technique, car un pare-feu peut empêcher ce type de téléchargements.
- Vérifiez avec votre fournisseur d'accès Internet.
- Essayez de télécharger à partir d'un autre ordinateur.

If you decide to open an image file with PhotoSnap Viewer, then the viewer is going to load the image and display it. The image is stored as a file somewhere on your harddisk. Usually the position to store such images is a temporary directory. Such temp directories are used by different applications. That means that for example applications like the Internet Explorer or your preferred mail application will store files there. Now if PhotoSnap Viewer is supposed to load and display one of these files, it will start to read the contents of the directory where the image came from. This is done to allow "browsing" through the images using the "arrow left" and "arrow right" buttons of the PhotoSnap Viewer's toolbar. Klicking on these buttons will browse through your temp directory and of course PhotoSnap Viewer will load and display these images. So this is normal behavior and not a bug.
What could you do against this?

• Use the option of your favorite browser to clean up temporary internet files (please read the manual of your browser for details) when closing your browser (for example Opera got a good option for this purpose). If the files are cleaned up, then PhotoSnap Viewer will find fewer or no image files to display in this directory.


• Set the attachment download directory of your mail application to a different folder than the temp directory. Then PhotoSnap Viewer will display images from the attachment directory and not the temp directory.


• Not opening images from mails with the "open" button, but instead using "download image" first and storing the image in your images folder on your harddisk and then opening the image manually afterwards (for example by using a double click in the Explorer).
PhotoSnap, Nero 6, Nero 7, Nero 8, Pictures