Nero 8 • Support
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Notre section Support Technique a pour but de répondre à toutes vos questions,
générales et techniques, relatives à notre logiciel.
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Top 5 Nero 8 FAQ
The standard installation of Nero 8 does not automatically install InCD.
Follow the step below to install InCD.
In Nero StartSmart click on the Nero StartSmart logo in the left corner at the bottom and select:
Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.
Follow the step below to install InCD.
In Nero StartSmart click on the Nero StartSmart logo in the left corner at the bottom and select:
- Toolbox
- Nero ControlCenter
- Setup
- Modify
Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.
It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.
If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.
Download the tool GetSupportFiles and perform the following steps:
Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.
The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag
If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.
Download the tool GetSupportFiles and perform the following steps:
Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.
The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag
Nero 7, Nero 8, Problem, Installation, Nero 8, , Problem, Installation, Nero 7, , ,
I have registered my copy of Nero
If you have registered your Nero serial number it on our web site, please proceed as follows:
• The Registered Nero serials window will open.
• Your serial number will be displayed.
Nero 8 is still installed on my system
If Nero is still installed on your computer, you can find the serial number in the registry.
Please proceed as follows:
If you are using Windows®, click Start to open the Windows® start menu.
Select Run from the menu
• The Run window will open.
Enter "regedit" in the Open text field and click the OK button.
• The Registry Editor window will open.
You will find your serial number on the left side in the navigation tree.
Follow the path
HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
• Your serial number is displayed next to the "Serial8" entry. It is structured as follows:
1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Write down your serial number.
Nero 8 is not installed on my computer. I own a Nero 8 retail CD version of Nero.
If Nero is not installed on your computer, you can find the serial number for the Nero 8 retail CD version on a white sticker on the CD jewel case.
Nero 8 is not installed on my computer. I have purchased a download version (serial number) in the Nero Web shop.
Login to our online shop with your email address and password:
https://shopping.nero.com/cgi-bin/pages/login/ml=EN
Click the Resend order mail link and you will receive the order confirmation e-mail again including your Nero serial number.
If you do not remember the password you can request a new one.
Nero 8 is not installed on my computer. I have purchased a new PC/Laptop, Nero was pre-installed on my computer.
Computers and laptops with pre-installed Nero software are delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.
Nero 8 is not installed on my computer. I have purchased a new DVD recorder, Nero was bundled with this new drive.
Your new DVD recorder was delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.
If you have registered your Nero serial number it on our web site, please proceed as follows:
- Login to the following website using your registered e-mail address and your password:
https://register.nero.com/eng/login.asp - Click the My Home tab and then the My Serials entry.
• The Registered Nero serials window will open.
- Click the Display link behind the product name of the registered serial number.
• Your serial number will be displayed.
Nero 8 is still installed on my system
If Nero is still installed on your computer, you can find the serial number in the registry.
Please proceed as follows:
If you are using Windows®, click Start to open the Windows® start menu.
Select Run from the menu• The Run window will open.
Enter "regedit" in the Open text field and click the OK button.
• The Registry Editor window will open.
You will find your serial number on the left side in the navigation tree.
Follow the path
HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
• Your serial number is displayed next to the "Serial8" entry. It is structured as follows:
1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Write down your serial number.
Nero 8 is not installed on my computer. I own a Nero 8 retail CD version of Nero.
If Nero is not installed on your computer, you can find the serial number for the Nero 8 retail CD version on a white sticker on the CD jewel case.
Nero 8 is not installed on my computer. I have purchased a download version (serial number) in the Nero Web shop.
Login to our online shop with your email address and password:
https://shopping.nero.com/cgi-bin/pages/login/ml=EN
Click the Resend order mail link and you will receive the order confirmation e-mail again including your Nero serial number.
If you do not remember the password you can request a new one.
Nero 8 is not installed on my computer. I have purchased a new PC/Laptop, Nero was pre-installed on my computer.
Computers and laptops with pre-installed Nero software are delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.
Nero 8 is not installed on my computer. I have purchased a new DVD recorder, Nero was bundled with this new drive.
Your new DVD recorder was delivered with a Nero 8 Essentials version.
• You have received a Nero 8 installation disc.
The Nero 8 Essentials serial number is either printed on the CD paper sleeve or your copy of Nero 8 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation of Nero 8. Simply start the installation directly from your Nero 8 Essentials installation disc.
Yes, you can test the new Nero 8 trial version now and still use your older copy of Nero afterwards without any problems.
Note:
Please, make sure you have your installer disc for your current Nero version (or your Nero serial number) available. You cannot find your Nero serial number? Click here:
Please uninstall your existing copy of Nero from your system first before installing the Nero 8 trial version.
The current demo version of Nero can be downloaded from the Nero website.
Download Nero 8 Trial
This demo version of Nero 8 can be tested for 15 days from the date of installation without any restrictions, except BD-AV authoring and playback.
Note:
Please, make sure you have your installer disc for your current Nero version (or your Nero serial number) available. You cannot find your Nero serial number? Click here:
Please uninstall your existing copy of Nero from your system first before installing the Nero 8 trial version.
The current demo version of Nero can be downloaded from the Nero website.
Download Nero 8 Trial
This demo version of Nero 8 can be tested for 15 days from the date of installation without any restrictions, except BD-AV authoring and playback.

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