Dans cette version, les fichiers d'aide ne sont pas inclus. Vous pouvez les télécharger dans votre langue sur:

• Nero 9


• Nero 8


• Nero 7

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

The functionality of Nero PhotoSnap is implemented in several Plug-ins. Each Plug-in is a DLL file in the Nero PhotoSnap directory. If some functionality is missing in Nero PhotoSnap, the reason for this is most likely bad or missing plugins or plugin registration. Please check at first if all required files are present:

1. The Nero PhotoSnap directory ("C:\Program Files\Nero\Nero \Nero PhotoSnap" but the exact path depends upon your settings at install time) has to contain at least the following Plug-in files:
   "BasicFilters.dll", "FImgPlg.dll", "PhotoEffects.dll" and "XImgPlg.dll". If one or more files are not available, then this is the cause of your problems. This can be fixed by reinstalling Nero.


2. If all of these files are present, then please try to register the Plug-ins again. The first step is to launch Nero PhotoSnap. In Nero PhotoSnap please use the "Hammer" toolbar symbol and open the options dialog. Then please click on "Plug-ins....". Now click on "unregister all" and click on "yes". Then please close both dialogs. Now use the hammer toolbar symbol again and click on "search Plug-ins". Click on "Start". Nero PhotoSnap should now find 4 Plug-in dlls. If not, then either the Plug-in path is incorrect (should point to your Nero PhotoSnap directory - see 1) or some Plug-in dlls are missing (see also 1). If all 4 plugins have been found, then please click on "register". Now close and reopen Nero PhotoSnap.
   The problem should now be solved. If it still occurs, please send our support a list of files in your Nero PhotoSnap directory together with the file version information.

OEM represents "Original Equipment Manufacturer". These versions are normally sold to customers with bundled hardware like recorders or pc systems. The sale of these versions without the hardware (recorders, pc systems etc.) is allowed in Germany, Austria, Scandinavia, Eastern Europe and China. It is not allowed to sell these versions without the related hardware in all other countries. Nero 7 and Nero 8 Essentials are OEM versions whith limited functionality. Customers who have purchased an OEM or Essentials version can buy additional plug-ins or upgrade to the full version of Nero 8.

La version de démo de Nero 9 peut être testée pendant 15 jours à partir de la date d'installation sans aucune limite (excepté la création et la lecture au format BD-AV). Après cette période, la version d'essai de Nero expire.

Vous ne pouvez pas vivre sans Nero 9 ?
Commandez un numéro de série pour Nero 9 sur notre boutique en ligne.
Si vous possédez déjà Nero 9 Essentials, Nero 8 ou une version plus ancienne de Nero, vous pouvez obtenir mettre à niveau vers Nero 9 à un prix très raisonnable.

Pour obtenir des informations supplémentaires, notamment sur le prix, consultez la page Mise à niveau - Page d'information.