MD5 프로그램(md5sum)에서 생성하는 결과를 사용하면 다운로드한 파일이 변경되지 않고 완전한지 쉽게 확인할 수 있습니다.

지원 파일을 통해 Nero의 모든 어플리케이션, 시스템 정보, 설치된 소프트웨어, 그 밖의 다양한 정보를 얻을 수 있습니다.

GetSupportFiles.zip"을 다운로드 하고, 바탕화면에 저장. WinZip 이나 WinRAR을 이용해 하드드라이브에 압축을 풀어서 저장.</<br> 실행파일(EXE-file) 더블클릭. “C:\WINDOWS\system32\cmd.exe“ 창이 열릴 것 입니다. 수행 과정에 수분이 걸릴 수 있습니다.</</p>

창에 나타난 내용을 차근차근 따라 주십시오. 실행이 성공적으로 이뤄지면, 바탕화면에 "NeroSupport.cab" 이란 파일을 확인하실 수 있을 것 입니다
기술 팀에서 분석할 수 있도록 이 파일을 이메일에 첨부하여 보내주십시오.

Additionally, we would like to point out some unique properties of the application "GetSupportFiles":

The application gathers the following information:

• All available log files for different Nero applications, containing information about the last processes being performed during your Nero installation. These log files may indicate what kind of files you use within Nero.
• System information gathered by the Microsoft Windows Tool "MSInfo32"
• Information on the installed DirectX version: For this, the Microsoft Windows application "DXDiag" will be used.
• The "SETUPAPI.LOG" log file: This file will list all installed devices, Windows Service Packs and Windows Hotfixes.
• The "TWAIN.LOG" log file: This file will list the installed devices recognized via TWAIN.
• The "SchedLgU.txt" log file. This file contains information on currently scheduled tasks (e.g. the JobScheduler in Nero BackItUp)
• Certain extracts from the registry:
  • a. Information on the settings with which Nero applications run.
  • b. Information on how the CD/DVD drives have been installed.
  • c. Information about other installed applications and drivers for other applications on your system as well as a list of your sent files.

Nero suggests that you check the file created by "GetSupportFiles" and remove private information that you don’t want to transfer to Nero.

By sending the information as listed above you agree to the following:

Nero AG may use the information provided to confirm, change, bill, monitor, and resolve problems with the quality of their products and/or services.
Nero AG may also use the information, including those aggregated, to develop or enhance their products and/or services.

Furthermore we’d like to point out that Nero AG may access or disclose information about you, including the content of your communications, in order to:
(a) comply with the law or respond to lawful requests or legal process;
(b) protect the rights or property of Nero or our customers, including the enforcement of our agreements or policies governing your use of the services and/or products;
(c) act on a good faith belief that such access or disclosure is necessary to protect Nero’s employees, customers or the public or in regard to other legal or regulatory requirements due to extenuating circumstances.

For more information please read Nero’s privacy statement available at:
http://www.nero.com/eng/privacy.html

This declaration of yours can, at any time be repealed, by contacting legal@nero.com
If you do not agree to the above then you must not use the "GetSupportFiles" application.