Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

I have purchased a Nero 8 serial number
Enter your serial number as follows:
Launch Nero StartSmart and open Nero ControlCenter.
To do so, double-click the Nero StartSmart icon on your desktop.
• Nero StartSmart will open.
Click the Nero StartSmart icon in the left corner at the bottom and select Toolbox – Nero ControlCenter.
Nero ControlCenter will open.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open the Windows start menu.
Then select All Programs -Nero 8- Nero ToolKit – Nero ControlCenter.
• Nero Control Center will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ControlCenter window will open.
Enter your Nero 8 serial number into the input field and click the Add button.
• The Nero trial version is changed into the full version of Nero 8.

I have purchased a Nero 7 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start in the Windows® Start menu.
Then select Programs-Nero 7 Premium-Nero StartSmart
• Nero StartSmart will open.
Click the "Nero" logo in the upper left corner of the Nero StartSmart window.
• The Nero ProductSetup will open.
Click the Licence icon on the left side and then the Add button.
• The Nero ProductSetup window will open.
Enter your Nero 7 serial number into the input field and click the Add button.
• Your Nero trial version is changed into the full version of Nero 7.

I have purchased a Nero 6 serial number
Enter your serial number as follows:
Launch Nero StartSmart.
To do so, double-click the Nero StartSmart icon on your desktop.
If you do not have a shortcut to Nero StartSmart on your desktop, open Nero StartSmart as follows:
Click Start to open Windows® Start menu.
Then select Programs-Nero 6 – Nero StartSmart.
Nero StartSmart will open.
Click the Nero logo in the upper left corner of the Nero StartSmart window.
Nero ProductCenter will open.
Click the Serial Number tab to see the entered serial number.
The entered serial number is displayed.
Please delete the present Nero serial number using the red sign beside it, and add your personal serial number by clicking the Add button.
The Nero trial version is changed into the full version of Nero 6.

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

This is caused by one of the below issues.

For Windows 95/98/ME:

The Nero WNASPI32.DLL did not install or was deleted or damaged. Simply download our NEASPIEN.EXE (NEASPIFR.EXE for French users) file from our web site at
ftp://ftp6.nero.com/NeroASPIdt.exe
and install following the readme file.

OR

You had CD Creator on your system, or some other software, and you just uninstalled it and when you did this, it also uninstalled the C:\Windows\Systems\WNASPI32.DLL driver. You must replace this driver from the Windows installation disc, or go to a colleague’s computer with the same OS and copy his driver and place into your C:\Windows\Systems directory

For Windows 2000/NT or XP:

Just download the WNASPI32.DLL file from our web site at
ftp://ftp6.nero.com/wnaspi32.dll
Important Note: For Windows XP Only. If you have Nero in 'Compatibility mode' you will get this error message even if you have our WNASPI32.DLL File in the Nero directory. To resolve, you must disable the option for "Run this program in Compatibility mode for:"
You do this by going into the folder Programs => Ahead => Nero/NeroExpress and right click on nero.exe and go to it's Properties and then to the Compatibility Tab and disable this option here.

Nero fully supports LightScribe Direct Disc Labeling.

LightScribe technology requires four elements:

• LightScribe enabled CD/DVD recorder


• LightScribe compatible CD/DVD


• Nero 7 or Nero 6 Reloaded (Nero 6.6.0.8 or later version installed)


• LightScribe Host Software must be installed. It can be downloaded here

If the LightScribe function does not work, please check the following settings:

• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Services -LightScribeService Direct Disc Labeling Service
  Right-click on "LightScribeService Direct Disc Labeling Service", choose "Properties", go to "Startup type" and select "Automatic". The display under "Service status" has to be set to "Started".


• In Windows, go to -Start -Settings -Control Panel -Administrative Tools -Local Security Policy -Local Policies -Security Options
  Double-click on the entry "Devices: Restrict CD-ROM access to locally logged-on user only". Choose the option "Disabled". Confirm this change by clicking on "Apply” and "OK".


• If you use Windows XP Home, please try the following steps:
  Open the "Registry" by clicking on “Start” in Windows, clicking on “Run”, typing in "regedit" into the field "Open" and verifying with "OK".
  Select the path
  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon"
  Doubleclick the entry "allocatecdroms" and check if the value is set to "0". If not, please set it to "0".
  Stop and restart the service "LightScribe" in the control panel.
  In Windows select -Start -Settings -Control Panel -Administrative Tools -Services
  Now the Lightscribe function should be recognized.
  Please also change a setting of the Lightscribe service:
  Rightclick on the service "Lightscribe", select -Properties -Recovery
  Select the option "restart the service" in the field "first failure". The option "restart service after 1 minute" will now be activated. Confirm this setting with "Apply" and "OK".