In rare cases it was reported to us that during the installation of a certain version of Nero (Nero 9.0.9.4c) on a Windows Vista operating system, the installation was aborted.
The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.

Please proceed as follows:

1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9


Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.


1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:

Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.

2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)

Download and install the latest Nero 9 version from our website.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.


If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our our website.

Please check the points below to find your Nero 9 serial number:

1. You have registered your copy of Nero


2. Nero 9 is still installed on your system


3. Nero 9 is not installed on your system. You own a Nero 9 box version


4. Nero 9 is not installed on your system. You have purchased a download version (serial number) in the Nero Online Shop


5. Nero 9 is not installed on your system. You have purchased a new PC/Laptop, Nero was pre-installed on your system, or it came with a new DVD recorder, and Nero was bundled with this new drive

1. You have registered your copy of Nero
   Login to the My Nero website using your registered e-mail address and your password.
   Click the "My Profile" tab and then the "Serial" entry.
   The "Registered Nero serials" window will open.
   Click the "Display" link behind the product name of the registered serial number.
   Your serial number will be displayed.



2. Nero 9 is still installed on your system
   You can find the serial number in the registry.
   Please proceed as follows:
   Click Start to open the Windows XP or Vista start menu.
   Select Run from the menu
   The Run window will open.
   Enter "regedit" in the "Open" text field and click the "OK" button.
   The Registry Editor window will open.
   You will find your serial number on the left side in the navigation tree.
   
   On 32bit-systems please follow the path:
   HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Shared\NL9
   
   On 64bit-systems please follow the path:
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nero\Shared\NL9
   
   Your serial number is displayed next to the "Serial9" entry. It is structured as follows:
   xM03x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
   Write down your serial number.



3. Nero 9 is not installed on your system. You own a Nero 9 box version
   You can find the serial number for the Nero 9 retail version on the back side of the original jewel case.



4. Nero 9 is not installed on your system. You have purchased a download version (serial number) in the Nero Online Shop
   Login to our online shop with your e-mail address and password.
   Click the "Resend order mail" link and you will receive the order confirmation e-mail again including your Nero 9 serial number.
   If you do not remember the password you can request a new one.



5. Nero 9 is not installed on your system. You have purchased a new PC/Laptop, Nero was pre-installed on your system, or it came with a new DVD recorder, and Nero was bundled with this new drive
   Computers and laptops with pre-installed Nero software are delivered with a Nero 9 Essentials version.
   You have received a Nero 9 installation disc.
   The Nero 9 Essentials serial number is either printed on the paper sleeve or your copy of Nero 9 Essentials has an embedded serial number. In this case you will not have to enter a serial number during the installation. Simply start the installation directly from your Nero 9 Essentials installation disc.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

The standard installation of Nero 9 does not automatically install InCD.

At this time it is not yet possible to additionally install InCD through the Nero ControlCenter.
To install and use InCD, you have to completely reinstall Nero 9.
Please select the installation type "Custom". Now you can select InCD and install it along with the other programs of the Nero 9 Suite.

We apologize for any inconveniences this may have caused.

You may be sure that our software does not contain any viruses or spyware. Our web versions are checked for viruses before they are uploaded to our web page and there is a permantent virus scan running on our ftp servers. Therefore we can rule out the probability that your PC got infected by our files. If you will get a virus warning please check that your virus scanner has the latest updates or virus definitions installed.
If you still get a warning message during the installation, please deactivate your virus scanner for the installation process of Nero. Disconnect from the internet prior to deactivating your virus scanner.

Each and every of our updates contains the complete set of functions of the original version as offered on an installation disc. It is not merely an "add-on" of files to the previous version. In consequence, you can install and run it without prior versions installed.

Please note that the template packs for Nero Vision, the help files and manuals are not available in this version.
These files have to be downloaded seperately:

• Template packs


• Help files


• Manuals

The reason is that the version availabe through Asknet includes installation files for the .NET Framwork and DirectX 9. That is why the Asknet version is larger than the update available at nero.com.

Please note that the template packs for Nero Vision, the help files and manuals are not available neither in the download from Asknet nor with the update.

These files have to be downloaded seperately:

• Template packs


• Helpfiles


• Manuals

In order to read discs in Mount Rainier format on drives which do not support this format (CD-MRW/DVD+MRW), you need a remapper, which is automatically installed as part of the InCD installation process.

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles.zip and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), MSInfo, DXDiag

The trial version of Nero 9 can be tested for 15 days from the date of installation without any restrictions, except BD-AV authoring and playback. After that period the Nero trial version will expire.

You can't live without Nero 9?
Place your order for a Nero 9 serial number in our Web shop. If you already own Nero 9 Essentials, Nero 8 or an older version of Nero, you can upgrade to Nero 9 at a very reasonable price.
Please visit our Upgrade - Info Page for information and pricing.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

In single cases it may occur that during the installation of the Nero 9 Update 9.4.13.2 the screen for "Custom Installation" reappears. This is an indication error and can be ignored. Just click "Next" to finish off installing.

This problem was solved with version 9.2.6.0. To solve the problem, please install the latest Nero 9 version. You can download this version here.

This problem can be solved by installing the latest Nero 9 version. You can download this version here.

Unfortunately, the Nero 9 installer does not offer this feature. The file associations cannot be changed by the Nero installation.