Nero
The upload time of your projects depends on several factors:
• Internet connection (speed)
• Number of pages and pictures in your photo book (size)
• Resolution of your pictures (size)

Please note that the upload speed and the available bandwidth for the upload can vary, depending on the Internet connection, differences in the upload speed for A-DSL, S-DSL, V-DSL, as well as cable or satellite, or if a W-LAN connection is used, etc.
The actual possible data transfer rate of a DSL access also depends on the distance to the next service switching center.

Theoretically, the maximum available upload rates for A-DSL are as follows:

Upload (max.)
DSL 1000 128 Kbit/s
DSL 2000 192 Kbit/s
DSL 6000 384 Kbit/s
DSL 16000 1024 Kbit/s

Our experience is that a photo book with 24 pages, which includes 48 pictures, taken with a 5 mega pixel camera, plus text and effects takes approximately ten minutes for uploading with a DSL 2000 connection.
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Start Nero Mobile Sync.
Select “Library”, then “Photos” in the left navigation bar.
The photos will be displayed.
Select a photo.
Click on the “Edit” button at the bottom of the window.
Click on the “Red Eye Removal” button at the bottom of the window.
The “Red Eye Removal” window will open.
The mouse pointer changes into a cross.
Simply keep the left mouse button pressed to define a rectangle around the affected area on your photo. Release the mouse button to apply the effect.
Red eyes are removed automatically.
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Start Nero Mobile Sync.
Select “Library”, then “Photos” in the left navigation bar.
The photos will be displayed.
Select a photo.
Click on the “Edit” button at the bottom of the window.
Click on the “Modify” button at the bottom of the window.
The “Modify” window will open.
Click on the “Effects” tab.
A list of color and editing effects will be displayed.
Select among the effects such as blur, glow, antique.
If you place the mouse pointer on an effect thumbnail, a preview of the result is displayed in the Editing Photos screen. Click the thumbnail to actually apply the desired effect.
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Start Nero Mobile Sync.
Select “Library”, then “Photos” in the left navigation bar.
The photos will be displayed.
Select a photo.
Click on the “Edit” button at the bottom of the window.
Click on the “Crop” button at the bottom of the window.
The “Crop” window will open.
In this window you can choose from several templates that define the aspect ratio of a crop frame. You can also change the size of the selected item manually.
To crop manually, move the mouse pointer from the Crop window to the content area. It changes its appearance to a crop- tool. Click, hold, and move the crop-tool to highlight the part of the photo you want to crop. The width, height and position of the cropped area can be adjusted after releasing the mouse. Once you are happy with the defined size, click the “Apply” button to cut down the item.
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Nero Mobile Sync allows you to set a so called “Conflict Priority”. This option allows you to decide, if the data on the PC or data on the device is given priority. Different settings can be selected for your media content and for your PIM content.
Start Nero Mobile Sync.
Select your device in the left navigation bar.
Click on the “Sync Options” button.
The window “Sync Options” will open.
Select the “Settings” tab.
In the drop-down menus you can set the priority for syncing your media content and for your PIM content.
Confirm your setting by clicking the “OK” button.
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Nero Mobile Sync allows you to set a so called “Conflict Priority”. This option allows you to decide, if the data on the PC or data on the device is given priority. Different settings can be selected for your media content and for your PIM content.
Start Nero Mobile Sync.
Select your device in the left navigation bar.
Click on the “Sync Options” button.
The window “Sync Options” will open.
Select the “Settings” tab.
In the drop-down menus you can set the priority for syncing your media content and for your PIM content.
Confirm your setting by clicking the “OK” button.
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Yes, uploading photos to Facebook and other social communities is possible with Nero Mobile Sync.
Start Nero Mobile Sync.
Select “Library”, then “Photos” in the left navigation bar.
Your photos will be displayed.
Select a photo.
Click on the “Publish” button at the bottom of the window.
The “Publish” window will open.
Click the “Upload” button in the right bottom corner.
The “Nero Community Upload” window will open.
Select among the available options such as My Nero, Flickr and Facebook.
Click the “Upload” button to start the upload of your photos.
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With successfully updating Nero 10 ,as available since April 19th, you will have noticed that Nero MediaHub is now the new and improved Nero Kwik Media. Though the name and logo have changed, you will still get all the same features that you enjoyed with Nero MediaHub, plus even more.

Will I still get to keep my projects and enjoy all the features of Nero MediaHub?
Yes! All of your projects, purchased Apps, and your media library will stay with your account, so you can access them at any time. And of course, you will still be able to enjoy these same features with Nero Kwik Media:
- Organize all your photos, videos and music
- Create slideshows and playlists
- Share your media to social communities

Are there any new features I should expect?
There are! With Nero Kwik Media, you will get these newly added features:
- Automatically remove red-eye from photos
- Display playlists from iTunes and Windows Media Player
And do not miss out on the free trial for Nero Kwik Faces, our free face recognition tool for photos!
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Please check your e-mails first.
If you received an e-mail from our Online Shop, you will get informed if the upload process was either successful or failed.
If the e-mail informs you that the order process was successful, then the print process and shipping will be started and you will receive a further e-mail as to the order status in the days following your order.
In case the e-mail informs you that the upload process failed, please follow the instructions given in the e-mail. We will either advise to start the ordering process for the photo book again from the beginning, or to continue the disconnected upload.

In case you do not receive an e-mail after your attempt to upload a photo book, you can resume the upload at a later time.
To do so, please restart Nero MediaHome again within 6 days since your first attempt. The upload will continue exactly at the point where the file transfer of the photo book stopped.

When the upload has finished successfully, you will be informed by e-mail about the order status.
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Most orders shipped with standard shipping arrive in 3-5 business days (excluding holidays and Sundays) from the day the order is shipped from the warehouse.
Sometimes it can take a little longer due to postal service delays.
Please note that standard shipping orders may not have tracking numbers.

If your order didn't arrive within 8 business days from the time it was marked as shipped, please contact our Customer Support team so we can determine the best steps to resolve the issue to your satisfaction.
We would kindly ask you to give us 8 business days for delivery before contacting us regarding your order. Thanks for your understanding.

If your order should have arrived but hasn't, please contact the company commissioned with shipping directly along with the tracking number.
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To make sure your order arrives on time, please consult the processing and shipping information below for the item you would like to purchase.
Please add the processing time and the shipping time to determine the total time it will take for you to receive your order.
Processing and shipping information.
In Europe we ship the ordered items by Deutsche Post or DHL.
In North America we ship the ordered items by USPS or UPS.
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When you finished creating the print product, the software asks you to carefully proofread your book again. Unfortunately we cannot accept returns on books with spelling or grammar errors.
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Europe:
The minimum number of pages for all categories of photo books is 24 pages.
Additional pages can be added in sets of 4 pages.
The maximum number for pages is as follows:
Soft cover: 64 pages
Hard cover: 120 pages
Premium cover: 48 pages

United States and Canada:
The minimum number of pages for all categories of photo books is 20 pages.
Additional pages can be added in sets of 4 pages.
The maximum number of pages for all categories of photo books is 160 pages.
(One exception is the 12x12 inches hard cover photo book which allows adding a maximum of 90 pages)
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All pictures will of course be uploaded in their original resolution and in highest print quality.
While creating a photo book, calendar or cards, the thumbnails of the pictures in the preview window will be scaled down to a maximum of 400x400 pixels. This ensures that your system will not slow down while you are working on your project.
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Your satisfaction is highly important to us! In case of obvious printing errors or damage due to transportation we guarantee your satisfaction. Please contact our Customer Support team to solve the issue.
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High quality print products and the satisfaction of our customers are our most important goals. If your order arrived in a damaged state or contains obvious printing error, please contact our Customer Support team. In few cases the Customer Support team might ask to return a purchased item for quality control purposes. Nero will pay for the postage of such a return.
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