Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 2Mxx-xxxx-xxxx-…
Nero 8: 1K2x-xxxx-xxxx-… or 2K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service team providing your Nero serial number as well as a proof of purchase.

Windows Vista is supported by Nero 7 since the version Nero 7.5.7.0.. Older versions of Nero 7 do not support Windows Vista. If you are trying to install Nero 7 from your original disc it is likely that there is an older version included on this disc. If you want to install Nero 7 on Windows Vista please be sure that you will only use our latest Nero 7 version you can download from our website. Also please be sure that there won't be any rests of old Nero 7 versions on your system by performing the following steps:

1.
Start uninstalling all old Nero 7 applications and files from your computer using the Nero 7 CleanTool

Download the Nero 7 CleanTool using the following link:
Click here.
Save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window “Nero General Clean Tool” will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the “Clean” button.
A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window “Nero General Clean Tool” click the “Exit” button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero 7 CleanTool has removed all Nero entries from your computer.

2.
To install the latest Nero 7 version, please proceed as follows:
(Note: do not install a previous Nero 7 version from an installation CD now, but download and install the latest version of Nero 7 from our website. All Nero 7 download versions have the full range of functions as an original Nero 7 installation CD. There is no need to install a previous version of Nero first.)

Download and install the latest Nero 7 version from our website using the following link:
Click here.
Save this file to your desktop.
Double-click the downloaded Nero 7 installation file to start the installation.
Enter your Nero 7 serial number during the installation to make your Nero into a permanent version. (The download without a serial number is a trial version only).
You now have a newly installed version of Nero 7 on your computer.

The standard installation of Nero 8 does not automatically install InCD.
Follow the step below to install InCD.
In Nero StartSmart click on the Nero StartSmart logo in the left corner at the bottom and select:

• Toolbox


• Nero ControlCenter


• Setup


• Modify

Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.

We regret to inform you that there is no Nero 6 version available supporting Windows Vista.

All Nero 8 versions support Windows Vista.
(Nero 7 Reloaded supports Windows Vista since version 7.5.7.0.)

Users of Nero 5 or Nero 6 (either retail or OEM) will receive a special upgrade price for the Nero 8 serial number, of course.

You can place your order directly on the secure Nero web shop.

Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here

Customers from Australia and Asia please use the following link:
Please click here

Customers from all other countries please use the following link:
Please click here

Your old serial number will be required during the order process.

Please contact Nero Sales again with details on how you purchased your previous Nero version if you cannot find your old Nero serial number.

If you want to test Nero 8 at first, you can download the current demo version of Nero 8 from the Nero website.

Customers from the USA, Canada, Mexico and Latin America please use the following link:
Please click here

Customers from Australia and Asia please use the following link:
Please click here

Customers from all other countries please use the following link:
Please click here

Please read chapter 4 of our EULA.

This is a common error message when you have a corrupted download. This can be caused by Firewall or Anti-Virus protection. Please disable these first, and then download and install our latest releases of our software.

You may want to download from another system and then bring over to your
system and install.

After purchasing Nero 8 online, the serial number will not automatically plug into the Nero product. You will need to launch the Nero StartSmart and enter the serial number to unlock the Nero 8 product. Steps to enter serial number: Launch Nero StartSmart>Click on burn icon in lower left corner>Toolbox>Nero ControlCenter>(In left panel) License>Add>type in your Nero 8 serial number and Click Add.

Nero 7 needs special files from DirectX 9.0c which are not included in DirectX 10. Please note that only the files required by Nero 7 from DirectX 9.0c will be installed and your DirectX 10 version will not be downgraded.

The standard installation of Nero 7 does not automatically install InCD.
Follow the step below to install InCD. In Nero StartSmart select:

• Nero Tool Kit


• Nero ProductSetup


• Modify your Nero Products

Go through the "Nero Installation Wizard", the application InCD can now be installed by a right-click on the InCD option.

In rare cases it was reported to us that during the installation of a certain version of Nero (Nero 9.0.9.4c) on a Windows Vista operating system, the installation was aborted.
The error message is:
"Windows Installer has stopped working"
We were able to reproduce the error and it has been solved with the latest Nero 9 update.
To ensure that this problem will no longer occur, we recommend the usage of our Nero CleanTool before reinstalling Nero 9 anew.

Please proceed as follows:

1. Uninstall all Nero 9 programs using the Nero General CleanTool
2. Install the latest version of Nero 9


Important note:
Please make sure to deactivate your antivirus software before continueing with the above steps, otherwise you may encounter problems and Nero cannot be removed/reinstalled properly. After Nero has been successfully reinstalled, you can activate your antivirus software again.


1.
Start uninstalling all Nero 9 applications from your computer using the Nero General CleanTool.
Please proceed as follows:

Download the Nero General CleanTool, save this file to your desktop.
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
The window "Nero General Clean Tool" will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the "Clean" button.
A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window "Nero General Clean Tool" click the "Exit" button as soon as the erasing procedure is completed.
Reboot your computer.
The Nero General CleanTool has removed all Nero entries from your computer.

2.
To install the latest Nero 9 version, please proceed as follows:
(Note: do not install a previous Nero 9 version from an installation CD now, but download and install the latest version of Nero 9 from our website. All Nero 9 download versions have the full range of functions as an original Nero 9 installation CD. There is no need to install a previous version of Nero first.)

Download and install the latest Nero 9 version from our website.
Save this file to your desktop.
Double-click the downloaded Nero 9 installation file to start the installation.
Enter your Nero 9 serial number during the installation to make your Nero into a permanent version.
(The download without a serial number is a trial version only).
You now have a newly installed version of Nero 9 on your computer.


If one of the following products
- Nero BackItUp 4
- Nero MediaHome 4
- Nero Move it
had been installed on your computer, please download the latest version from our our website.

Yes, you can install Nero 9 on Windows Vista® and Windows Vista® SP1 in 32 bit and 64 bit Windows Vista® versions.

No, the Ask Toolbar installation is not required for the operation of any Nero application.

No, Nero Linux 3 is only designed for Linux operating system so it´s not possible to install Nero Linux 3 on Windows. Currently the following Linux Distributions are supported:

• Red Hat Enterprise Linux 4


• SuSE Linux 10.0


• Fedora 4


• Debian GNU/Linux 3.1


• Ubuntu 5.10

Nero Linux 3 supports all higher versions of the above supported distributions.

This problem only occurs when you are installing from your original Nero 8 installation disc and the XML-Parser 3 on your system is not up to date. The problem was fixed with our latest update of Nero 8.
Please download the latest Nero 8 version from our website and use this file for installing Nero 8 on your system:
Click here

The problem is caused by insufficient access rights to a specific registry key on your computer. Please proceed as follows:

Log on as an administrator and choose Start Run type "regedit" and press enter
The Windows Registry Editor will open

Now search for the key:
HKEY_LOCAL_MACHINE \ SOFTWARE \ NERO

Right click on this key and choose "Permissions". Check if the user account has full read and write access to this key.

The problem will no longer occur now and you can install Nero 8 again.

Regrettably this is an inappropriate phrasing: what was meant is that Nero 9 is compatible with Windows Vista®, no matter if a service pack (SP) is installed or not. Nero 9 should install without problem on computers running with a certified Windows Vista® operation system. This applies for 32bit and 64bit versions of Windows® Vista and you should not face any problems installing Nero 9 on your certified Windows Vista® OS.

The text on the box says the following:
Windows Vista®(no SP or SP1)
This means that Nero 9 will work with Windows Vista® without a Service Pack as well as with Windows Vista® with Service Pack 1.

Detailed system requirements can be found on our website.

The standard installation of Nero 9 does not automatically install InCD.

At this time it is not yet possible to additionally install InCD through the Nero ControlCenter.
To install and use InCD, you have to completely reinstall Nero 9.
Please select the installation type "Custom". Now you can select InCD and install it along with the other programs of the Nero 9 Suite.

We apologize for any inconveniences this may have caused.

Yes, the Nero suite and Nero MediaHome 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero MediaHome 4.

Yes, the Nero suite and Nero Move it can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero Move it.

Yes, the Nero suite and Nero BackItUp 4 can exist on the same system. You do not have to uninstall your copy of Nero before installing Nero BackItUp 4.

It's likely that installation problems are caused by a previous version which is or was installed on your system. If you are experiencing any download problems please download the Nero Cleantool from our website and use it for removing all Nero files from your computer. After that proceed to install the latest available update for your Nero version.

If you will still experience problems please contact our technical support and provide the following information:
• Send a screenshot which shows the exact error message you get.
• Send the installation log files by using our GetSupportFiles tool.

Download the tool GetSupportFiles and perform the following steps:

Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file. Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop. Please attach the file "NeroSupport.cab" to your e-mail.

The following information will be collected in the NeroSupport.cab:
Nero Infotool, Nero log files (including installer log files), Nero Registry Keys, MSInfo, DXDiag

First, uninstall the trial version / Essentials version of Nero BackItUp & Burn from your computer.
To do so, proceed as follows:
Click the "Start" button to open the Windows Start menu.
Now click the "Settings""Control Panel""Software" entries.
The "Software" window is displayed.
Select the "Nero BackItUp & Burn" entry and click the "Add/Remove" button.
Note that uninstalling "Nero BackItUp & Burn" will also uninstall all its included applications. These vary depending on the Essentials version but can include:
- Nero BackItUp
- Nero Express
- Nero RescueAgent™
- Nero BurnRights

The uninstall process may take several minutes.
When it is finished reboot your computer.
Now start the installation of "Nero BackItUp & Burn" again.
If the installation file for the trial version of "Nero BackItUp & Burn" is still available you can start the installation right away without downloading another copy of the program.
If it is not available, download and install the latest Nero BackItUp & Burn version from our website.
Save this file to your desktop.
Double-click the downloaded "Nero BackItUp & Burn" installation file to start the installation.
Enter your "Nero BackItUp & Burn" serial number during the installation to turn your "Nero BackItUp & Burn" into a full version.

You might be asked to reboot your computer several times during the installation of Nero BackItUp & Burn. This request only occurs if one or more of the following Windows components are not installed on your computer and therefore need to be installed before the installation of Nero BackItUp & Burn can continue:

• Windows Installer 4.5


• Updates which are triggered by Windows Installer 4.5


• .NET Framework 3.5 SP1

If these components have already been installed before the installation of Nero BackItUp & Burn then you will not have to reboot your computer during the installation.