Support Knowledge Base

Top Support FAQs

Nero will discontinue Nero BackItUp Online Storage Service

How can I upgrade to Nero 2016? I already own a previous version of Nero.

System Requirements Nero 2016 Platinum

What operating systems does Nero 2016 work with?

Windows® 10 Support and Compatibility

Can I install Nero 2016 side-by-side with Nero 2015 or any other Nero products?

Difference between update and upgrade

Patent activation

Lost CD-key / serial number

General problems burning a disc


Stream videos, photos, and music to your mobile devices with Nero MediaHome Receiver App

Nero Video: How to customize disc menus in Nero Video authoring

Nero Video: How to use text fonts and text effects

Browse and download your BackItUp online content in Nero MediaHome

Burning files from your smartphone or tablet to disc with Nero AirBurn App

Nero Video: Easy video and text editing in Express Editing

Browse and manage Photo and Video via Places (Geotags)

How to use Nero Trial in combination with a paid Nero Product serial number

How to change the Language of your Nero Product with one click

How to use Nero Manual Apps with Nero Suite