Welcome to the Nero support overview
How do I find my serial number or
the download link?
Start a request to get an overview of your orders.
How do I report a problem in Nero 2019?
Start the new "Live Guide" and report the problem using the "Report a Problem" feature. Learn more
NEW: Use the Live Guide to send your feedback to Nero or report a problem.
What can I do if I am using an older version of Nero?
You can report your problem via the support app "Nero KnowHow Plus". Download the application from here and follow the instructions of the application. Learn more
Can I also get help via a mobile app?
Nero KnowHow is the support app for the current Nero 2018 & 2019 products.
How can I get help in other ways?
You can also contact us by phone or via the "Contact Support" website.
Support for previous products
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