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Support Contact

Ordering questions

Do you have questions about your order or the status of your purchase?
Nero customer service can help!

Many Nero users have asked us great questions!

Check here to see if a resolution to your problem can be found here.
If not, and you think you need further assistance, please contact our customer service.

The Nero Online Shop is managed by Asknet AG.

Please click here to find FAQs about ordering as well as customer service contacts for Asknet.

General questions

Nero customer service can help you if you need assistance with lost serial numbers, rebate inquiries, basic non-troubleshooting issues regarding the Nero installation process, questions about purchases, and requesting replacement installer disc.

More Details

Customer Service

E-mail:
sales@nero.com

Phone:
The Customer Service department is able to help you with any pre-sales questions you may have.
You can contact the Nero Customer Service department by e-mail or call 0871 500 0021.
(£ 0,10 per minute from the UK)
Monday to Thursday - 9am to 4pm GMT
Friday - 9am to 3pm GMT (excluding holidays)

Mail:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY

Fax: (Office Germany)
+49 7248 928 499 ( "+" is the prefix to use for international calls)

Technical questions for a specific product

For technical questions about Nero products, Nero technical support can help!

More Details

Free E-mail Support:
For your convenience, a standard inquiry e-mail form is available here.

Hotline:
Technical Support Hotline is available in the following countries:

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Switzerland Support

Technical Support Hotline: 0900 - 520322 (3,13 CHF per minute)

This hotline is available on German working days, Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).
This hotline is at your own expense and provides only German-speaking support! There is no call waiting.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Netherlands

Technical Support Hotline: 0900 - 20 70 707 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Italy

Technical Support Hotline: 0899399818 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Great Britian

Technical Support Hotline: 0905 076 0397 (£ 0,75 per minute)

This hotline is available Monday to Friday from 8am to 6pm GMT. (excluding holidays)

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy please try again later.

Hotline Germany

Technical Support Hotline: 0900 - 5203220 (1,86 Euro per minute)

The hotline is available on German working days, Monday to Thursday from 9 am to 5 pm and Friday from 9 am to 4 pm (CET).
This hotline is at your own expense! There is no call waiting.

Hotline Spain

Technical Support Hotline: 80 73 003 02 (0,70 Euro per minute)

This hotline is available Monday to Friday from 9.00 am to 6.00 pm CET

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline France

Technical Support Hotline: 0899 650 064 (1,35 Euro per call + 0,34 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Belgium

Technical Support Hotline: 0903 - 99 327 (1,12 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.the line or hang up and try again later.

Hotline Austria

Technical Support Hotline: 0900 - 520322 (2,16 Euro per minute)

This hotline is available on German working days.
Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).

This hotline is at your own expense and provides only German-speaking support!
There is no call waiting.

Mail:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY

Fax:
+49 7248 928 499 ( "+" is the prefix to use for international calls)
(Office Germany)

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