Please check the following points if Nero does not accept your serial number:

• Make sure that the latest update of your Nero version is installed.


• Make sure that you're not having any typing errors.


• Make sure that the correct Nero version is installed on your PC.

You cannot install Nero 9 using a Nero 8 serial number. Nero serial numbers are structured as follows:
Nero 9/Nero Move it/Nero BackItUp 4/Nero MediaHome 4: 9Mxx-xxxx-xxxx-… or 1Mxx-xxxx-xxxx-…
Nero 8: 9K2x-xxxx-xxxx-… or 1K2x-xxxx-xxxx-…
Nero 7: 1Cxx-xxxx-xxxx-… or 4Cxx-xxxx-xxxx-…
Nero 6: 1Axx-xxxx-xxxx-…
Nero 5: 15xx-xxxx-xxxx-…

If Nero does not accept your Nero serial number, please contact our Customer Service Team. We'll need your Nero serial number as well as your proof of purchase to properly process your request.

Your Nero software includes certain features that require the activation of a third party patent. The activation of these patents is easy and free of charge. If you choose to activate the patent at a later time, you can still use the respective features, but you will receive periodic reminders that activation needs to occur within 30 days of your initial use of the product. After this 30-day period you must activate the patent technology before you can continue using the corresponding features.

Unfortunately, your license for Nero only allows you to use the Nero suite on one PC at a time. This message most likely indicates that you are attempting to use your Nero-licensed product on more than one PC. Please follow the dialog box in the activation window in order to obtain an additional license for your Nero software at a special discount price.

You will find the Lightscribe option in the menu "Extras" in Nero StartSmart. If you start Lightscribe by clicking the button, you will get the option "Data label". This option does not allow to create a "full-face" label. To do so close the compilation and start a new compilation. The Lightscribe option is also available in Nero Express and in Nero Cover Designer.

If more than 30 days have elapsed since your initial use of your Nero software, and you have not yet activated the required patent, you will not be able to use certain features. Though you are able to install these software components without any limitation, you must register them within 30 days of your first usage. After the 30 days have expired, you must activate the patent in order to continue to access the respective features.